Heritage Trail

Staff was so helpful

This hotel is absolutely lovely! Immaculate in every area, with very helpful and friendly staff. The room was perfectly appointed. The bathroom door doubled as a door to the toilet and I want one of those in my house! The rain shower with a wand had great water pressure and temperature. I'm not a fan of open showers and this one was as expected; it's chilly when you turn off the water and there is not ceiling fan in the bathroom to take away the steam. Otherwise, the bathroom had a double sink with nice storage below. The bedroom offered plenty of space with a desk, dresser, nightstand, dresser for my suitcase and a couch. You need to insert your key to use the lights and heater/ac, which is an energy saver. The included buffet breakfast is off the charts delicious and offers everything you can wish. Overall this was a wonderful place to stay, right in the middle of all the action on the Magnificent Mile, and I would definitely stay there again.

10/10 experience! Love this hotel!…the only negative was a less than nice /helpful staff person at the front desk of the spa when I asked about the use of the sauna/steam room and also my neighbors next to my room were quite loud