Hepburn Vacations from ￥133,476

Whilst the location was good, including a very short walk from Southern Cross Station which is great when flying into Melbourne Tullamarine Airport and close all the attractions. The overall maintenance of the room itself could have been better. There was mould on the wall where the blinds where suggesting damp and there was Sellotape all over the panels in the elevators which didn’t fill me with confidence that they would be functioning all the time. Luggage storage was helpful

Nice apartment and well equipped. But note that the 2nd bedroom has no window or a/c. I had to leave bedroom door opened during sleep. Great location. Easy to take tram.

This is purely a review of the reservations team, not the hotel itself or the amenities, etc. - I had to cancel my reservation last minute due to a family emergency. I had a non-refundable rate and did not expect a refund. However, after a request through Expedia the onsite hotel manager initially offered a refund minus one night's fee. Very generous - I thought wow! Then they reneged and the headache of incompetence began with their back office. Thankfully Expedia made things right and completed a full refund as I travel constantly. I would NOT recommend this hotel solely based on the management, which is the only time I've ever said that. The reservations office is incompetent and lacks a clear chain of command. I travel nonstop all over the world - never experienced this type of rookie service. Never left a review like this either. AVOID if you are a business traveler.