ハート オブ ラボック ホテル

「Cleaning」

「Great stay with complimentary drinks, breakfast and shuttle」

「When we arrived to our room, it had been “cleaned” but it was not clean. Although we stated there were 3 guests, we only had 2 towels in our room, which was not ideal especially when checking in at 11:00 pm. Through the course of the stay, rooms were replenished with towels, but not cleaned. Not what I was expecting for the price paid.」

「Booked a king room. My husband and I were put into a double room because “a few of the king rooms weren’t cleaned and housekeeping was gone.” We were there multiple nights. This was never corrected and we were not offered to move rooms during our multiple nights stay. No discount or anything else offered because “a double room is the same price as a king.”」

「Room was not clean bathroom Was not clean dirt and hair all over the bathroom. Sheets were stained Tv didn’t work the first night we arrived」

「easy to access TT.」

「Our sink drained extremely slowly. The carpets in the hall were very loose. The bed wasn’t very comfortable. My husband woke up with an aching back. Overall, the place needing an update. On the plus side, however, the desk clerks were outstanding, especially Lekeya. She went the extra mile helping us solve an issue.」

「Overall our stay was good. The only problem was our restroom pocket door was hard to open and close. Other than that it was nice.」

「⭐️ 1 Star — Very Disappointed I would NOT recommend staying at this hotel, especially if you expect basic things like hot water and a clean room. During my stay, the shower had absolutely no hot water, which was extremely frustrating and unacceptable. On top of that, the room did not feel clean. It honestly seemed like they just did the bare minimum to turn the room over rather than actually cleaning it properly. Because of these issues, I ended up having to check out early. Before leaving, I...

「There was food still left in the refrigerator, no shampoo even after we requested, no ice (machine was “broken”), pool closed. It was definitely not worth the price.」