Hauts-de-France Vacations & Trips from ￥164,312

It’s cheap per night but still needs improvement. A tired hotel in need of refurbishment. On arrival and check-in I was met with a frustrated staff member. Clearly under pressure, systems not working and other customers with lots of questions, this staff member was not the smiling, warm front of house I’m used to from competitors across the road from Penta. My room was on the third floor. The lift is small, slow and the only one for the entire facility. The corridor to my room smelt of stale cigarette smoke, and my room the same. Other guests nearby were smoking in their rooms, and some out on the balcony accessed by fire escape. The waft of cigarettes frequently entered my room via the A/C unit. The standard size room is small but usable. My biggest frustration was having to go to reception for a mug of hot water whenever I wanted to make a hot drink, as there is no kettle. In the room, the walls all had marks on them, and many of the gloss painted surfaces were showing signs of wear. The bathroom was small and not very clean. The toilet brush mounted to the wall was dirty, the hairdryer mounted by the sink - sticky and dusty. The biggest annoyance was the very low water pressure. It just dribbles out of the taps and shower, and the toilet takes ages to fill and barely flushes. I had booked 5 nights at PentaHotel but only stayed for 4 in the end. I’m very unlikely to use this hotel again. Perhaps it will improve now it is becoming an IHG business.

We spent 3 nights in this hotel. Staffs were helpful polite but the room itself is tiny. Bathroom and toilet are not suitable for its purpose. Very noisy due to Metro line nearby. Not recommended for others.

I was impressed overall with this stay. The room was clean and had enough storage to get our bags and clothing out of the way. The storage was one large cupboard that was able to hold extra pillows, some hangers, the room safe, and our smaller luggage fit inside. The bathroom was fine, clean, and the shower was big enough where we did not feel cramped. Breakfast in the morning was very good and had a good selection of items (cheese, breads, eggs, sausage, yogurt, cereal, juices, jelly, Nutella). The staff was also very nice and were eager to help when asked. Great stay and I would recommend this hotel.

Clean room Polite staff Well located