4/10 (不満)
Margaret M.
2026 年 3 月 28 日
An email was sent to the company handling the reservation telling my feelings completely. I booked a 4 bedroom home not knowing or imagining that the 4th bedroom was in the basement attached to the garage with no windows. I was so disappointed/upset that one of our couples had to sleep there, knowing there was an upstairs bedroom that was being used as a lounge room. This configuration may work for the owners but it certainly isn’t suitable to be rented it was very upsetting and embarrassing for me as I had booked the accommodation. Not only did they have to sleep there, they had to come up 14 stairs just to use the downstairs toilet and to have a shower then had to go up another 17 stairs. We were all over 80, we knew the bedrooms were upstairs and that did not pose a problem but never in my wildest dreams would I have thought one couple would have to go to the basement. The gardens outside are overgrown front and back and the grass had not been mown. The outside walls and windows need cleaning, you may say the birds will make a mess but the mess that was there wasn’t new it had been there for some time. The inside really needs a spring clean downstairs, the plants need attention and there were cockroaches so maybe it is time for spraying. I am not able to send a photo of the evacuation diagram displayed at the front door, which states upstairs 4th bedroom/lounge room and the bedroom in the basement is displayed as a Utility room.
Margaret M.
2026 年 3 月に 4 泊滞在