Hanwood Vacations from ￥165,978

Great price and very friendly. Mold on shower ceiling!

Check in staff unhelpful and took some debate to get a second keycard. The room had faulty and taped over bedside lights. Dinning in was also terrible. Poor gentleman was in training and when he asked the manager for support who was sat next to him at check in. He was ignored. Manager was quite obviously on a personal call. They could neither offer our choice of meal or drink. Further to that the dinning room was freezing. The manger told us the warmest part to sit. Then mid meal turned the tv on to football at such a level without asking if we were okay ( bare in mind the radio was also On at the same time) The food was cold and below standard. Our table wasn’t clean. We left our meal. The nights stay was so noisy. Very very disappointed as we stay at this chain 2-3 times a month. Very very disappointing. Needs much improvement all round.

Only one member of staff at reception on checking out. Who was also the only person available to take breakfast order. No tea coffee or breakfast choices laid out. Everything had to be ordered from behind the bar Put me in another persons room after mixup with bookings When relocated to another room had to divert yet to another room as the roof was leaking in the room they reallocated. Eventually got a tripple bedroom which I think as up and down to reception 3 times as key card would not open the door When I eventually got someone to unlock the door saying the battery was flat. That was me for the night locked in for the night with no TV as that wouldn’t work either. The room was unprepared although bed was made but the room was not very clean No cups, teas coffee or kettle to make a cuppa in the morning just two glasses and a small biscuit. Could be a good place lacks management and staff of which in my stay I only saw 4 members the reception guy/breakfast waiter 3 bar staff who were all under stress. So no paid for breakfast and had search for Waiter even for a cup of tea You can’t put a tab on the bar its pay as you go for drinks and snacks. Faulty Towers not the poor staffs fault. Same group as the hotel I stayed in the next night the Regency Solihul which is getting a lot of work done and a lot of maintenance A complete contrast. Great attentive staff and plenty of them. Perhaps the same standard will be sought for the Hockley as it has loads of potential.

Very comfortable.