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Reviews of Merci Hotel

3 out of 5
Merci Hotel
32 Ly Thai To Street, Hoan Kiem District, Hanoi

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 64 reviews" "
Rating 8 - Good. 32 out of 64 reviews" "
Rating 6 - Okay. 14 out of 64 reviews" "
Rating 4 - Poor. 5 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Trung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very lovely and welcoming and the hotel is in a very good location, near to Hoan Kiem Lake. However, the room was advertised as soundproof, yet we could hear everything from the room next door and the corridor. There is an elevator but you have to climb a flight on stairs to get to it (so not really step free access). The AC didn’t work, which wasn’t a huge issue as it wasn’t too hot but was annoying. You’re not allowed to put any toilet roll down the toilet and they provide a little bin next to it to put any tissue in, however even though the room got cleaned every day this bin wasn’t emptied in our 4 night stay. The bathroom was also very mouldy and we were sure we heard rats crawling around in the vents.
Stayed 4 nights in Mar 2019
Response from lisa on Mar 19, 2019
hi We so sorry for any trouble at the time you staying with us. We will fix it out for the next guest . And hope can welcome you again at our hotel and can bring the good service for you. Thanks

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Mouldy, damp and horrible.
These rooms were not up to standard at all, the room smelt like wet mould, everything felt damp. There was mould behind the bed and absolutely no windows or fresh air. The door hardly locked either. We ended up booking a hotel down the road it was that bad and unhygienic.
Stayed 2 nights in Feb 2019
Response from lisa on Feb 11, 2019
hi We so sad to hear that from you. But we had try the best to arrange it for you. By the way, all that will be fix in one day soonest , So we hope can welcome you at our hotel again if have chance. Thanks

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
I liked the location as it is near old quarter yet not in the middle of it. Room was comfortable, except that I dislike having to take a shower at the tub. Good price to quality ratio.
Stayed 3 nights in Dec 2018
Response from lisa on Jan 4, 2019
Thank you for your feedback. We are really happy to hearing you did great time with us. We hope can bring all our best for all our guest

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great staff, old property, tiny bathroom
Strong smell of ant killing powder as soon as we entered the room and every time we entered the room thereafter. Noticed a cockroach on the floor next day when we entered the room. Really small, tiny bathroom with foul smell of plumbing. The hotel staff is great, friendly and helpful. Everyone greets you with a smile. Cleaning staff is very nice and do a thorough job, but it’s just really old property that can’t get makeover with a decent looking bed and wallpaper. Would NOT stay here again
Stayed 1 night in Dec 2018
Response from lisa on Dec 9, 2018
Dear mr/ms We really feel unhappy to hearing that you did not feel good for the time you stay at our hotel. We sorry for all the things make you feeling not good. But we hope can welcome you again at our hotel if have chance. Make sure we will cover all the things not good to make all the guest happier. Thanks

8/10 Good

Chean Khai

Liked: Cleanliness, property conditions & facilities, room comfort
Clean but thin walls
Air con was not working during check in. Had to wait an hour or so for them to get a technician over. Walls were thin so could hear chatter and footsteps whilst in the room Room was clean and comfy
Stayed 1 night in Oct 2018
Response from lisa on Oct 19, 2018
Thank you for your feedback. We so sorry for any problem in the time you are stay at our hotel. But we hope with the best we try , we can welcome you again at our hotel . If have chance. Thanks

8/10 Good

Tye, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near to Hoan Kiem Lake
Recently refurbished hotel manned by friendly, English-speaking staff who are knowledgeable of the attractions in Hanoi. Included breakfast was also excellent ... certainly good value for money.
Stayed 2 nights in Jul 2018
Response from lisa on Jul 21, 2018
Dear Tye I am thrilled to receive your beautiful words due to your recent stay with us at Merci hotel. Thank you for giving us a perfect rating. I am sure that this will be a biggest encouragement for the whole team to continue providing the best personalized service to our esteemed customers. We are very much to being of your service again in Hanoi if the chance given. Please do not hesitate to contact me then. Warmest regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money in good location
We were staying there for few days during your vacation in Vietnam. Family with 2 young kids. The place provides an excellent return on the price. Location was 5~10 minutes from the old quarter but with much better accessibility. It is only 3 minutes walk from sapa express bus station. Many eateries and small shops around it. The breakfast was good and clean. Highly reccomanded.
Stayed 1 night in Dec 2017

8/10 Good

becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נחמד במקום מעולה קרוב לאוטובוס היוצא לספא.בע.
מלון נחמד בעיר בעתיקה קרוב לאוטובוס היוצא לספא.לא מהודר אבל נוח נקי. צוות מוכן לעזור.ארוחת בוקר טובה
Stayed 1 night in Oct 2017

6/10 Okay

Zachary

Liked: Cleanliness, property conditions & facilities, room comfort
The Merci Hotel transferred me to their sister hotel upon arrival, but then did not tell their sister hotel that I had already paid online, making check-out take about 20 minutes and making me very close to late for a meeting. The hotel they transferred me to was nice enough, but I wish they wouldn't overbook online.
Stayed 1 night in Oct 2017

6/10 Okay

Dr Ho

Liked: Cleanliness, staff & service, room comfort
Hotel in good location.
Merci Hotel has a wonderful staff who go out of their way to make your stay as pleasant as possible. We recommend booking a room with a window it's worth paying a little extra. Double glazing reduces significantly the noise from a busy street.Only downside was lift which finishes at 1st Floor and you have to walk down to ground level.Overall a good experience.
Stayed 3 nights in Jul 2017

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful front desk
The front desk was very helpful and pleasant to work with.

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
Booked here for it's proximity to the Sapa Express bus(100 metres) It was a great location for the lake and old quarter. Staff were lovely. Breakfast was better than expected, in fact they prepared a pack up for our early journey to Sapa. Still struggle with the shower, toilet and sink in one room, I suppose I must try harder.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff
Good location in close walking distance to the Old Quarter. The rooms and bathrooms were clean and spacious, however, the showers didn't have screens so the entire bathroom would get wet when we had showers. Staff were very helpful. Would recommend this hotel to anyone looking for an affordable hotel room.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect - would recommend to everyone. Great service! Great location!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr. David really rocks
David was the most helpful young man we've ever had the pleasure of dealing with. Have traveled all over Asia for the last six March's and it makes all the difference if you have someone like this guy helping you out. Can't say thanks enough.

4/10 Poor

Choo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location and welcome
enjoyed, had a good time in Hanoi. A great base for exploring Hanoi

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Lovely place
Hotel staff were extremely accommodating and friendly. The room itself was lovely, the bathroom was a little outdated. Our room was on quite a noisy street but I think that's Hanoi in general!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's close to the Old Quarter area, Hoan Kiem lake
It was a very nice and comfortable experience staying at Merci Hotel. The rooms were clean and spacious. The hotel is near the old quarter area . It's close to local market from where you can do shopping .The hotel staff is polite and very good and they understand English pretty well. The hotel staff Ms Lily ,she helped us a lot during our stay there. I would definitely recommend this hotel to everyone.

8/10 Good

Ralex, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff
This hotel was in the old quarter and within walking distance of a few local sights and the lake. The staff were very welcoming and friendly. The hotel was comfortable and our room spacious, however being on the Main Street there was a bit of noise from the traffic. Other than that a comfortable hotel to stay at for a few nights in Hanoi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hanoi Joy
Having been on the move for 9 days the Hanoi Merci Hotel was a breath of fresh air. They welcomed me with a drink while the manager sat down with me and gave me gave me a map of the city with a contact number in case I ever got lost. As a solo traveller I felt very looked after by her. The bed was lovely. The hotel is on a main road so easy find.

6/10 Okay

ben, N

Liked: Staff & service
Disliked: Cleanliness
Great staff, room uncared for
Staff we're lovely and helpful, breakfast was great. Bathroom in room had heavy smell of mould , minibar was stale

8/10 Good

Kevin, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Merci gets two thumbs up
Lai and Lilly and Peter and the rest of the staff were very helpful and a pleasure to deal with. They speak excellent English and will help with any questions you may have if they can. A great place for the location and price especially

10/10 Excellent

Belinda, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to everything
The staff were amazing, friendly and very helpful we arrived at 3:30am and provided us with a room straight away :)

8/10 Good

A, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Outstanding customer service outweighs its flaws
The hotel is very close to the centre of town, though you will need to catch a taxi if you want to go to Ho Chi Minh Mausoleum. The rooms are overall quite comfortable, though one room they initially offered us smelt like cigarettes. However, they were quick to respond to our complaint and change us to a different room. The hotel staff are very friendly and helpful. All the tours they booked for us turned out to be excellent. They even arrange a charter car to pick us up from Hanoi Railway Station at 4am, which we really appreciated after an overnight train ride. Breakfast was a disappointment. The options was quite limited. The serving room for breakfast was quite small. However, you are really close to so many eating options in Hanoi, and prices of food being so cheap in Vietnam, this is actually no big deal. In the end, good rooms, not so good breakfast, but outstanding customer service. I'd come back again anyway.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Insook

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
숙박하기엔 좀 ㅠ
비행기 시간이 늦어서 짐만 놓을 생각이었는데 날씨가 갑자기 추워져서 호텔이 들어가야 했어요.. 그전에 묵었던 호텔과 아무래도 비교가 되더라구요. 그래도 저렴한 가격에 잘 있다왔네요ㅠ
Stayed 1 night in Jan 2020

6/10 Okay

YIU SING

Stayed 1 night in Apr 2019
Response from lisa on Jul 15, 2019
thank you for your feedback

8/10 Good

SARUWATARI

Liked: Staff & service, room comfort
設備は古いが、サービスが良いお得なホテル
建物、設備は古いが、スタッフはフレンドリーでサービスは良かったです。ロケーションは良くて、ホアンキエム湖まではすぐ行けます。
Stayed 2 nights in Feb 2019
Response from lisa on Mar 7, 2019
Hi Thank you for your feedback. We hope can welcome the guest like you at our hotel for everyday. Thanks

6/10 Okay

隊長, ペナン

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
チェックイン時に５部屋を４部屋にしてくれと言われ、困ると言ったが聞き入れてもらえなかった。１部屋分の返金の交渉にも応じてくれなかった。 断水でしばらく水が使えなかった。 日本語のできるスタッフは親切でよかった。 ショッピングには便利な場所。
Stayed 2 nights in Oct 2018
Response from Merci on Nov 2, 2018
thank you for your comment. But we just try the best to make all the guest is happy.

8/10 Good

Chi Chung

Liked: Cleanliness, staff & service, property conditions & facilities
水準不錯
位置很方便，在環劍湖 附近的，很近舊城區 三十六行街，價格很便宜，早餐可以加多少少就更好，雖然房間比較舊，但算整齊，沒有臭味，但唯一做得不太好，執拾房間員工比較不太認真，有些用品 如 洗頭水，冲涼液 時常忘記 補充
Stayed 4 nights in Oct 2018
Response from Team Merci on Oct 30, 2018
Thank you for your feedback. We hope can see you again at our hotel.

8/10 Good

Verified traveler

전반적으로 무난했습니다.
전반적으로 무난했습니다.
Stayed 3 nights in Aug 2018
Response from lisa on Aug 24, 2018
Thank you for your feed back. Hope can welcome you again at our hotel if have chance. Thanks

10/10 Excellent

bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
good stay
Stayed 1 night in Mar 2018
Response from Kelly Tran on Jun 15, 2018
Dear Bo , Thank you very much for your kind feed back Hanoi Merci Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
価格相応だが問題は少ない
この価格帯のホテルはいくつか泊まりましたが、他のホテルでは、エアコン、トイレ、窓などの不具合、アリやゴキブリが出る、停電など何らかのトラブルがありましたが、ここはそのような問題はありませんでした。 マイナス面ですが、WiFiは調子が良くなく使えない時間が長かったですが、これは上位のホテルでもありがちなことだと思います。また建物は古くエレベーターが2階からしか使えません。 また機会があれば泊っても良いと思います。
Response from Hanoi Merci team on Jun 6, 2018
Dear Value Guest , Thank you very much for your kind feedback Best regards Hanoi Merci team

8/10 Good

GWIHOE

Liked: Staff & service
훌륭한 위치
상가나 관광지가 인접해있어 매우 편리함

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, room comfort
Great location and nice staff
The staff was nice and the location is great. The room was not that special.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 방, 조용함, 호안끼엠 인근에 몰려있는 명소와 레스토랑 이동의 편리함
Stayed 2 nights in Oct 2017

2/10 Terrible

TU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Đêm nghỉ khó chịu
Khách sạn hết phòng và đặt một khách sạn khác, tuy nhiên khách sạn đó chất lượng phòng và dịch vụ quá kém và tệ
Stayed 1 night in Aug 2017

8/10 Good

최, .

Liked: Cleanliness, staff & service, room comfort
샤워기에 문제가 있어서 프론트로 문의하니 바로 고쳐 주어서 정말 감사했습니다.
직원분들이 전부 친철하고 다음에도 또 오고싶은 호텔입니다.
Stayed 2 nights in Jul 2017

8/10 Good

choi, .

Liked: Cleanliness, staff & service, room comfort
호안끼엠에서 가깝고 저렴한 가격에 만족한 호텔입니다.
숙박 이용에 만족합니다. 저렴한 가격에 호안끼엠에 가까운 곳을 원하면 추천합니다.
Stayed 1 night in Jul 2017

6/10 Okay

mony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Je suis très deçue de la réservation ! L'hotel n'a pas reçu la réservation de l'hotel .com, mais il m'a donné quand même la chambre. Mais au retour de balade à 10PM , il m'a forcé de repayer l'hotel, donc je n'ai pas de choix. Mon ami qui a réglé cette facture, il contactera l'hotel.com pour nous fait rembourser. A minuit seulement que nous pouvions dormir

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든게 좋았다
가격대비 모든게 좋았던곳

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Tu uyen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thất vọng
Đã góp ý với Hotels qua ĐT viên.

6/10 Okay

Tu uyen, Hcmc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Không hài lòng
Đã phàn nàn qua điện thoại viên, đề nghị Hotels kiểm tra kỹ tiêu chuẩn KS khi ký HĐ

8/10 Good

chih chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Claude-Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Johan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort