Hanalei Vacation Rentals

"The hotel and rooms feel outdated. The front desk staff were not friendly and seemed unwilling to help. I’m not sure if they were managers, but the hotel does offer a texting service you can use for assistance—Jerry and Jenny were very helpful when it came to resolving issues. Kurt, the bellman, was also pleasant and helpful"

"The staff made this experience for my daughter and I. They were very helpful when we needed them or just to give advice on what to do. Even though the hotel is older their hospitality was beyond 5/5 stars. I highly recommend this hotel! They had complimentary breakfast every morning, coffee 24/7, music almost every night, a movie night and you can easily rent things like towels and chairs. "

"Wonderful property and grounds and staff. Comfortable accommodations with perk of amazing Poipu Beach Athletic club next door"

"Room was what I needed. Clean space. Accommodating staff. Walking distance restaurants. Friendly hotel cat named Mango. Will stay again when I come back. "

"Great room. Great amenities at the hotel. Great neighborhood restaurants, beaches, and walking/biking path. Would stay here again."

"Dear Expedia Customer Support, I am writing to formally express my dissatisfaction with a recent booking made through your platform. While we were looking forward to a relaxing stay, our experience at the resort fell significantly short of expectations due to multiple issues that were not disclosed at the time of booking. Most notably, the property was undergoing active construction, which was not mentioned anywhere in the listing. The main lobby was completely closed off, resulting in extremely inconvenient access to our room. We were required to navigate through multiple hallways and elevators just to reach our accommodations, as well as to access the pool and other amenities. As I am currently pregnant, these extended and indirect walking routes created additional physical strain and discomfort, further impacting our stay. Additionally, there was a visible leak in the makeshift lobby area, with numerous buckets placed in front of the only available elevators. This not only impacted accessibility but also raised safety and cleanliness concerns. Our room itself had several issues that further diminished our experience: - An ant infestation - Noticeable buildup or rust-like growth on all lamps - A missing screen door on the sliding door, limiting our ability to enjoy fresh air comfortably These conditions do not align with the standards that were advertised at the time of booking, nor with what we expect when booking through Expedia."

"We stayed at the Sheraton Kauai resort villas during spring break (we are a family of 4). We really enjoyed the property which provided enough variety give it is not the size of some of much larger resorts on the island. Besides the pool, my kids (12 and 15) really enjoyed playing garden chess and corn hole. It was really convenient to have a kitchenette and the ability to do laundry in the villa. We just wish the kitchen came with either 2 sets of dishes and utensils (or a dishwashing liquid, a sponge and a drying rack to do dishes by hand) since it did not make sense to run the dishwasher for 4 plates after each meal. The property itself is in a great location and near a nice shopping center. There are also 2 restaurants on site and a convenience store/gift shop on the premise. Would definitely recommend."

"Property is a bit under maintained. Hard to operate sliding screen. Some stairways closed. Restaurant hasn't been open this year, 2026. Confused about whethe we got the correct type of room. Room was clean and everything worked. Staff friendly and efficient. "

"Nice place"