Hamlyn Heights Vacations from ￥173,395

The room was clean and in a good location for access to the city of Melbourne. However it was a small basic room with no television as specified. The window was covered with an unretractable screen. Behind the screen was a wall of the next building. The website boasts of city views, We certainly did not get that room. As you could not effectively get to the window, it could not be opened. Overall clean room which if you are staying for 1 night - would be ok. However, I could not imagine staying longer than a single night. There was nothing to do in the room or look at.

The majority of the units were booked by a large group who proceeded to have a party until 4 am in the morning. The manager was not easy to get in contact with. They explained they weren’t aware that this was a large group booking as they had all been booked individually online. That’s fair enough. I understand they can’t control the actions of guests. And while I appreciated their apology for a horrendous night of no sleep and obscene behaviour, the manager made no attempt to rectify the situation. For example simply offering a return night, even at a non-peak time when the apartment would otherwise be empty, would’ve been appreciated. Unless you’re going for a party, I certainly wouldn’t recommend staying.

We never received check in instructions and had to book alternate accommodation. Extremely frustrating!! Still waiting for a refund too. Will never use again!