No complaints about the hotel, except English lacking. My complaint was that I booked an extra room for my fiance's parents. When we arrived, we told the desk that unfortunately her parents were ill and couldn't make it. We asked for a refund, and was told NO. We asked if we could have the credit applied to our meals, and they said NO. So, it was not a nice goodwill gesture on their part. For this reason, I would NOT recommend the hotel.
John
2018 年 8 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 4 月 17 日
良かった点 : スタッフとサービス
普通
浴室有怪味道
飯店服務還不錯,服務人員很親切
宿泊されたお客様
2/10 (非常に不満)
宿泊されたお客様
2018 年 4 月 10 日
気になった点 : 清潔度、スタッフとサービス
Manager lied and said they would pick us up in Halong Bay. After we waited for half an hour I called and he said that he was too busy and to catch a cab. It was a hard and expensive process to find a cab to drive us over two hours to this hotel in the middle of nothing. And even worse, it wasn’t busy; it was only our family of four in a hotel with one hundred rooms. Seriously. We finally saw ONE other guest at breakfast. There are many reasons it is empty. Construction started at six am, room was dirty, no amenities, didn’t help us with the bags, didn’t have the buffet breakfast. The experience was terrible. It’s a pretty hotel but dirty and staff with no training and a manager who lies and doesn’t care about you.
宿泊されたお客様
2018 年 4 月に 1 泊滞在
10/10 (非常に良い)
Fernando、Mexico
2018 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent service of the concierge
Thank you Ninh for everything. We had an issue and Ninh was with us in every moment for many hours until she knew we were ok. She bring me my luggage to Haiphong city in order not to return to thehotel. I will be very grateful with she forever.
Fernando
2018 年 1 月に 1 泊滞在
10/10 (非常に良い)
Dave、BC Canada
2017 年 12 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice and new hotel on the beach
Stay for two nights in this brand new hotel on the beach
A bit away from everything but the area is nice and quiet. Very nice and friendly staffs. Limited choice of breakfast but this is more due to the low season so there aren't many customers.