Hacienda Vacations from ￥218,564

Great value, super clean hotel, great views, awesome service, delicious breakfast! Special shout outs to Kim and Maria at the front desk. They both went above and beyond to make sure that we were well informed and well taken care of. Kim answered all of our questions and Maria made extra arrangements for us to get a more appropriate room. I can’t say enough about how helpful they were. One request… please bring back the On the Rocks drinks as part of the front desk bar. Also, so sorry to see the price increase for the great salmon and steak dinners. As I have said in prior reviews, those dinners were the best deal in all of Oakland! Very high quality made to order meals for a super reasonable price!

We liked the overall setup.

The staff were very helpful, courteous and went out of their way to accommodate my requests. The hotel is very conveniently located and has a mall and shopping within walking distance. Overall we enjoyed our stay here.

great property, great location and helpful staff!

2nd time at the Kissel. Overall the hotel is nice and clean. A smaller 7 floor hotel which I like with a restaurant in the lobby that has limited hours. The rooms are nice and clean and well appointed. One of the recommendations I have for the Kissel is the staff are not as pleasant as one expect from the Hyatt. When I was checking out the front desk person asked me if I was someone else when the bill clearly said my name that was put under my door that I gave to him. He also checked me in and repeated my name over and over and was very pleasant the evening before. Maybe he was having a bad day....the valet was no where to be found when we got there and we parked the car on the street and then when we went to check in he was at the front desk talking to his coworker. Speaking of parking its 65.00! They charge tax on it of $11.00.