Hacienda de Chiconcuac

The room is clean and staff is friendly, but the soundproofing is poor, and the noise from outside the window and upstairs is very loud. I was wake up by the noise from upper floor everyday early morning around 4 am.

We enjoyed our stay at Hotel Luca, especially because of its great location. It was very easy to walk to nearby restaurants, shops, and explore the area. Check-in and check-out were simple and went smoothly. We did ask for a late check-out, but were told it would require a half-day charge, even though we were only requesting one additional hour. That was disappointing, as this hasn’t been our experience at other hotels. There were also a few basic amenities we were surprised were not available, such as an iron and ironing board, an ice machine, and access to streaming services like Netflix or Hulu. These are small things, but for the price, we expected them to be included. We were also not informed about the complimentary breakfast during our stay and only learned about it after we had already checked out on our last day. Overall, the stay was nice, but for the cost, we expected a bit more in terms of amenities and clearer communication.

Staff were very helpful, attentive, and available. Our suite was spotless upon arrival and cleaned throughout our stay. Thank you for the outstanding service!