Excellent concierge staff who are very professional, helpful, pleasant, friendly experienced and efficient. Speak good English and impressed by their willingness and sincerity in helping guests solve problems. Check in speedy. We are very pleased with their great service which made our stay very enjoyable and memorable. Breakfast buffet spread decent. Will strongly recommend this cosy hotel for excellent location, cleanliness, relaxing skybar, beautiful skyline and quiet and spacious rooms.
Lee
2019 年 10 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
カップルで旅行
2019 年 9 月 10 日
気になった点 : スタッフとサービス、施設のコンディションと設備
. Wine and dine restaurant was abysmal
. Surrounding area completely dead
. Building site next door
. Pool in separate building, meant you had to walk through the foyer dripping wet as no changing area provided
. Skybar beautiful and staff great however only opened at 4pm which meant no outdoor facility to enjoy the weather
. Laundry service overpriced, only had a small bag of thin items washed and it cost 1.3 million!!
宿泊されたお客様
2019 年 9 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 27 日
宿泊されたお客様
2019 年 8 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2019 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff! Overall the hotel was located in a great location plus the hotel food was amazing.
宿泊されたお客様
2019 年 7 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 7 月 7 日
I think the hotel is ok the staff need more improvement and need more friendly welcome
I was not happy with the bell boy when I come to pick up my stuff at check out
宿泊されたお客様
2019 年 7 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 6 月に 4 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, good staff. Good value for money on everything there. I would stay again.
宿泊されたお客様
2019 年 4 月に 1 泊滞在
8/10 (良い)
Hayami
2019 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hayami
2019 年 4 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 3 月 29 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Big construction work nonstop till midnight and from 6am right next to building, receptionists have poor English so misunderstood our request of airport transfer and had a bit of last minute excitement. Spa was disappointing but breakfast was good. Stay here only on route to somewhere more exciting.
宿泊されたお客様
2019 年 3 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
カップルで旅行, 家族旅行, グループ旅行
2019 年 1 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is very clean and staff were helpful. Rooms are big and bed was comfortable. The construction across the street is very loud on one side of the hotel. Because of this, we requested a room change after the first night and hotel staff were very understanding.
宿泊されたお客様
2019 年 1 月に 2 泊滞在
8/10 (良い)
nachayapat
2019 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
great hotel
good and comfortable
nachayapat
2018 年 10 月に 2 泊滞在
8/10 (良い)
스노우맨、서울
2018 年 11 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
정말 후회없는 최고선택 자유여행간 나에게 호텔프런트직원의 친절과배려는 감동 그자체였네요 특히 크루즈예약부터 다음날 비번시간에도 하롱크루즈터미널까지 직접배웅&크루즈가이드에게 다음날 하노이행 차편예약까지 부탁해준 감동환상투어였답니다
이 후기를 빌어 로얄로투스호텔 프런트직원 그 아름다운 배트남 청년에게 진심감사한 맘을 전해봅니다 너무고맙고 또 감사했습니다 행복하세요
This was a great hotel. Staff was exceptional, hotel was extremely clean, pool and gym were great! Breakfast buffet was excellent. I highly recommend this place!
Lisa
2018 年 10 月に 1 泊滞在
10/10 (非常に良い)
Byron、Halong, Vietnam
2018 年 9 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice modern hotel with very friendly and helpful staff. Excelent view of the area from the Sky Bar with great Happy Hour prices. Will stay here again on my next visit for sure.
Byron
2018 年 9 月に 1 泊滞在
6/10 (普通)
Mel、New Zealand
2018 年 8 月 26 日
fancy hotel. terrible room service
I expected more from this hotel. we did not leave happy. Room service, when we finally managed to get some, was not what we ordered and was not very nice at all. BUT the breakfast buffet was vast and over the top. I was very unimpressed. The pool was nice though because there were no kids there.
Mel
2018 年 8 月に 1 泊滞在
10/10 (非常に良い)
JEAJUH
2018 年 8 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
JEAJUH
2018 年 7 月に 2 泊滞在
6/10 (普通)
Deborah
2018 年 7 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
If you have to
It was near tau chau ferry terminal to Halong Bay. 5 min taxi ride. Decent hotel but has nothing around or even a cafe for a cup of coffee. Another 5 mins taxi ride to The Sun wheels. Walls are thin and could bear noise.
Deborah
2018 年 7 月に 1 泊滞在
10/10 (非常に良い)
Soo Yen
2018 年 7 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
Good
Soo Yen
2018 年 6 月に 1 泊滞在
8/10 (良い)
Mark、Glasgow
2018 年 6 月 16 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Modern hotel with some staff friendlier than others. Had to request toiletries a couple of times. Better alternative would be to stay on a boat.
Mark
2018 年 6 月に 2 泊滞在
4/10 (不満)
kyu seok
2018 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel was ok itself...
Construction at next door had been carry on whole through the night with heavy , heavy noise.
No matter weekend.
Wow !!!
Hotel staff say sorry but it was so terrible 3 nights.
kyu seok
8/10 (良い)
stephanie、malaysia
2018 年 1 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great staff, great location
The personable service we received from staff upon checking in and night view from the hotel skybar had made our stay memorable.
stephanie
2017 年 12 月に 2 泊滞在
8/10 (良い)
Bayanagar
2017 年 12 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable stay
We got 2 bay facing connecting rooms. Both the rooms were comfortable with the room having the queen bed being very spacious and a large bathroom. The locality is rather quiet but just a minute away from the night market and about 10 minute taxi ride from the pier to take the Halong Bay cruise. The variety at the buffet breakfast was truly amazing.