This property was a cave house built into the underside of a beautiful church. The village was very quaint and much quieter than other areas of Santorini. Unfortunately, the communication with the owner of this property was very poor. She never did initiate contact with me, despite me sending many messages through the Home Away and trying to call her directly. I did reach her by phone once and she said she would get back to me with answers to my questions. The day before we travelled, since I hadn't heard back from her I contacted HomeAway directly. This was a three hour experience of being on hold, getting disconnected and starting over from the beginning about five times. I did eventually receive an email from the owner, with no apology for the lack of communication ,and with basic arrival info. She did provide a phone number and email to contact the concierge, Ester. The email for Ester was incorrect and bounced back but I was able to reach her directly by phone the day before we arrived. Ester was great! She helped with arranging our car rental, a short 12 hours before our arrival! She met us near the property and recommended things to do. Ester did say that the she was also having trouble contacting the owner and was afraid that something was wrong.
A couple of other items to note: The heated jacuzzi was ice cold when we arrived and it took more than 24 hours to heat up to a "warm" temp. This was a key feature of the property that lead us to choosing this rental so it was disappointing that it was not ready for us. Also, the internet was very very weak. We could check email with a lot of patience but that was about it. The parking area is a public lot outside the village. It is about 300 meter walk from the villa. The villa is separated into two different buildings as noted in the description. The stairs in the guest house leading up to the bath are a bit daunting at night, as other reviews stated. Some safety precautions should take place. Even a flash light provided would help. The bath tub in the main house is only for show. It is too big to fill up and does not have a stopper. The water heaters need 20 minutes each to warm up for showers which takes some planning. Overall, we enjoyed our stay as the village is wonderful. Ester was very helpful once we were able to contact her. However, due to the lack of communication and the stress this caused leading up to travel, I cannot recommend this property.