4.2/5Very Good! (1,000 reviews)
For reference, we went when some of the COVID-19 restrictions were still in place.
We arrived on a rainy day. Hotel staff greeted us outside with umbrellas and carried in our luggage.
The hotel lobby was equipped with hand sanitizers, face masks, and they checked our temperature. Due to restrictions the usual morning buffet was suspended. They had 2 food options which were both great. Before entering the restaurant, we were required to do another temperature check.
The rooms were amazing. Having a 5 year old we chose the Kumamon room and it was a hit. The room was also equipped with a bottle of hand sanitizer and special bags to dispose of used masks.
Staff was completely friendly and professional. Spoke enough English to understand each other.
We can’t wait to stay there again.
Reviewed on Jul 6, 2020