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"The property itself was ok. However, there were other issues that detracted from it being an overall good experience. We booked two king rooms through Expedia but were given two queens with no communication . When we raised the issue we were given a flimsy excuse about not having enough housekeeping staff to make the king sized beds. Over a 3 night stay no one made the beds, brought fresh towels, took away the garbage, cleaned the bathroom or replenished the coffee station supplies. The tv in one of the rooms did not work. They fixed it the next day but then the remote didn't work. "

"Nice spacious room, with couch, chair, wet bar, fridge. Good sized shower and bath, big comfy bed. Dresser, a big TV. Great resto for dinner and breakfast! "

"Liz at the breakfast nook was delightful and very attentive. Highly recommend this hotel for comfortable large rooms, lovely clean pool and a real food breakfast with real China and metal utensils! Awesome! Thank you!"

"Best stay / clean, decent size fridge. Newly renovated. Gorgeous view from the rooms. Easy check in. Would stay again in a heartbeat!!"

"Staff was very friendly."

"Clean accommodations, friendly staff, good amenities. "

"Very clean and tidy hotel. A true non smoking building. Any more then 1 traveler, avoid floor #3, as there are stairs to climb and you must leave luggage/belongings at foot of said stairs, if multiple trips to room are required. Otherwise, great place, and would stay there again. Watch out for them Pembroke potholes all over town!"

"Great sleep "

"There was no hot water in the room and the mattress was worn out and lacked support. I left with a back ache. When I brought the lack of hot water to their attention in the morning, I was told “yeah room # - doesn’t have hot water in the sink, you should have tried the shower.” There was no way I was going to shower with cold water. No price adjustment was made. The property has a beautiful view of the lake, and a quaint ambiance. I want to support local business, and I did not want to travel to a large chain hotel in Pembroke, even for a cheaper price. Overall, the Sands could use some improvements. For the $200 price, I was seriously disappointed. Make the trek to a better hotel for your money. It had recently snowed, and the walkway was not cleared at all. "