2/10 (非常に不満)
Agnes
2025 年 10 月 21 日
気になった点 : 清潔度、施設のコンディションと設備
We had an absolutely awful experience with Coastal Letting Co. The apartment we booked was nothing like the pictures, in terms of cleanliness and also hygiene. When we walked in, we were welcomed with: a rusty and broken front door (compared to all the other apartments on our level) sticky floors, crumbs on the couch and carpet, a dining table that hadn’t been wiped down, dirty dishes in the cupboards, a pile of dust and dirt between the bookshelf and kitchen, a beyond dusty laundry room, stains on the bath floor, a fan that barely worked, red stains behind the couch wall, a rusty toilet cleaner (which is the last thing you want to see) and a beautiful first morning of waking up with bed bites (the sheets were changed following a complaint, but the bites continued, we assume dust mites from uncleaned carpet). A cleaner returned to change the sheet, but besides that, the service has provided zero compensation for our unpleasant stay.
Truthfully, this is not only the cleaners issue but a maintenance issue on the parts of Coastal Letting Co and the owner. The apartment requires MAJOR care that your everyday cleaner is not going to do (think: carpet cleans, cleaning the duct vents - things like that).
Would not recommend booking through this service. In particular, our stay was at the Towers of Chevron, tower 1, level 12, advertised took has 3 single beds and one double bed ,2 rooms).
Agnes
2025 年 10 月に 5 泊滞在
