Georgetown Vacations from ￥261,915

Best customer service ever! We had already checked out and came back later in the day to pick up our luggage. When we arrived at the airport, our flight was unfortunately canceled, and our new flight wasn’t until the next morning. That meant we had about eight more hours to spend in Times Square. The manager was incredibly kind and allowed us to come back to the hotel and leave our luggage there until it was time for our next flight. They also allowed us to use the restroom, relax in the lobby for as long as we needed, leave and come back later, and rest before heading back to the airport. This helped us so much because we didn’t have to spend hours walking around New York with all of our luggage. The front desk staff and security were also extremely helpful, welcoming, and kind throughout the entire experience. They truly went above and beyond for us, and we really appreciate everything they did. I would definitely stay here again whenever I come back to New York. Thank you so much for making a stressful situation so much easier for us!

The Lotte New York Palace is a beautiful hotel, and overall we really enjoyed the property. However, the beds were surprisingly squeaky and uncomfortable. Considering the price and caliber of the hotel, I expected a much higher-quality mattress and a more comfortable night’s sleep. Upgrading the mattresses would make a significant difference in the overall guest experience.

The location worked wonders for our group. It was right by Times Square and near the theaters. Walkable to any restaurant or store and of course the subway entrances. The breakfast options were good as well at the hotel; eat in or grab and go. The showers in the rooms do need some upgrades. But overall, location, location, location trumps at a reasonable price.