Galaxy Rooms

I would not recommend the hotel for anyone who was traveling or stranded or coming to town for anything. The front desk staff was so rude. I had to get my card reprogrammed almost after every time I tried to use it and then they acted like I was a problem whenever I asked for help. The pool was open off and on even during an operational hours in the breakfast that was included with my day was absolutely awful. The breakfast potatoes were cold at Bear Cove. The eggs were watery. There was just not a lot about the stay that I can take good things about.

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

We come to Dallas every year for the Texas/OU football game and have stayed here for the last 10 years or so. We love the location, the boutique hotel feel, the spacious and comfortable rooms, and nicely appointed bathrooms. We also love the Library Bar. It can be difficult to get a table on Friday afternoon because there is always a political event at the hotel Friday before Texas/OU, which is our only complaint. But the staff in the bar are wonderful, the drinks and food are delicious and prompt, and the ambience couldn’t be better. The valet staff are also courteous and helpful, so there’s never a wait for your car. We haven’t tried the pool or spa, but those are really nice upgrades.