4/10 (不満)
宿泊されたお客様
グループ旅行
2022 年 8 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
False Promises
My friends and I planned a 2 week long trip to Italy with our stay in Tuscany being our middle stop. While we were very excited to arrive, we were quickly let down once we realized what we expected to get with our stay was not possible. We booked Via Hotels.com and were told we would have a room with Air Conditioning as well as laundry services on site. When given our rooms, we were met with the lack of AC and 2 fans to “help”. There was also no laundry available on site and we resorted to hand washing 6 peoples clothes in the bathtub. It was an adventure to say the least but not one we were expecting mid trip. The restaurant around the corner from our hotel was the saving grace of the trip as well as two of the other local wineries. The views are stunning but just know going in, you will be getting many un air conditioned nights and lack luster responses from the hotel staff.
宿泊されたお客様
2022 年 7 月に 3 泊滞在