施設の敷地
利用可能日を確認

ウィロー ツリー ロッジの口コミ

2.5 out of 5
ウィロー ツリー ロッジ
1015 S Harbor Boulevard, Fullerton, CA

口コミ

6.8
評価 10 - 300 件の口コミ中 85 件が非常に良い" "
評価 8 - 300 件の口コミ中 78 件が良い" "
評価 6 - 300 件の口コミ中 44 件が普通" "
評価 4 - 300 件の口コミ中 32 件が不満" "
評価 2 - 300 件の口コミ中 61 件が非常に不満" "

6.8/10

清潔度

7.0/10

スタッフとサービス

7.2/10

設備とサービス

6.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

4/10 (不満)

Tiburs

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not to the standars
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

sancho

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Edgardo

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Awfully
For the price i could of rented a better hotel, the room smell old and the blanket was old with cigarettes burn. One of the bath towel had a whole the size of a silver 50 cents coin maybe even bigger. I would never booked this place again 😪 even if it was my last resort
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

robert

気になった点 : 清潔度、施設のコンディションと設備
Hooker in the room next to mine, rooms are gross and smell like cigarettes.
2023 年 11 月に 1 泊滞在
WTLからの返信 (投稿日 : 2023 年 11 月 25 日)
Not only is it rude to assume such a thing, but we don't tolerate that here (hookers). Whether your accusations are true or not, if you had an issue with your neighbor being too loud you should have notified the front desk immediately and the situation would have been handled right away. As for the room smelling of cigarettes, when you request non smoking we do our best to accommodate but it is not guaranteed since we have a limited number of non smoking rooms. You were told before you checked in that we had no non smoking rooms left and you choose to keep the reservation and you signed your reservation sheet confirming that you were notified. Once you entered your room, if you then realized it was to strong for you, again, you should have notified the front desk and we could have either tried a different room or given you a full refund. We have someone in the office 24hrs a day to assist our guest no matter what time it is. How can we help you If you don't tell us that something is bothering you?We are truly sorry for your unpleasant stay and hope that maybe you'll book with us in the future and give us another chance.

10/10 (非常に良い)

Cesar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We like coming here every month it's a great place to get away. And I'll keep coming back on any given day
2023 年 10 月に 1 泊滞在
Lynnからの返信 (投稿日 : 2023 年 11 月 25 日)
Thank you very much for the nice review. We are glad to hear that you enjoyed your stay here with us. We appreciate your business and look forward to seeing you again next time.

6/10 (普通)

Paul

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Could do with some TLC
Dated motel in need of refurbishment. some repairs need to be caught up with but nothing was dangerous. Traffic noise was noticeable. I would use again in preference to expensive hotels/motels
2023 年 8 月に 4 泊滞在

2/10 (非常に不満)

Rudy

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
The room wasn’t ready and the gentleman wanted me to wait an additional 45 minutes to get a room clean . This was an hour after check-in time. I needed a room so he gave me another at a higher price. The gentleman was very rude about it all.
2023 年 8 月に 1 泊滞在

8/10 (良い)

Tannia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 3 泊滞在

6/10 (普通)

Yovani

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在

8/10 (良い)

Vladi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在

8/10 (良い)

Amy

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was fine mr he gentleman was very helpful at the front desk
2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Darlene

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Mike

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect stay
2023 年 2 月に 2 泊滞在
WTLからの返信 (投稿日 : 2023 年 3 月 1 日)
Thank you so much. Glad you enjoyed your stay with us. We hope to see you again soon.

10/10 (非常に良い)

Mike

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 11 月に 1 泊滞在
WTLからの返信 (投稿日 : 2022 年 12 月 29 日)
We apologize for the late response, but we would like to thank you for taking the time to leave us such a nice review. We are glad you enjoyed your stay and we look forward to seeing you next time.

6/10 (普通)

Nicole

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The manager was very nice at check in. The property is quiet and the room was very nice. Was left alone the whole time. Great place. Only complaint was I had a man approach me outside and made me uncomfortable I went in too speak too the manager and he yelled, screamed and pointed his finger at me upset at me for the situation it was weird. Other then that it wasn’t a bad location
2022 年 10 月に 6 泊滞在

10/10 (非常に良い)

Ruth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was very clean and had good, close parking. They had some welding and renovation going on but kept it very quiet. Neighbors were peaceful despite the hotel being next to a strange housing area.
2022 年 10 月に 1 泊滞在
WTLからの返信 (投稿日 : 2022 年 10 月 14 日)
Thank you for the review. We are glad that the new renovations did not bother you. We hope to see you again when they are completed.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The stay was good. I like the employees, they are always very nice
2022 年 9 月に 1 泊滞在
Lynnからの返信 (投稿日 : 2022 年 9 月 26 日)
Well to whomever this is, I would like to say Thank You for the nice review. Glad to see that your stays here with us are good ones. Please dont hesitate to stop by anytime. Ill always have a room ready for you. : )

10/10 (非常に良い)

Tim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在
Lynnからの返信 (投稿日 : 2022 年 9 月 12 日)
Thank you for the review. It was good to see you again and we hope to see you again soon.

10/10 (非常に良い)

Tim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Great people, quiet at night. Close to everything.
2022 年 9 月に 1 泊滞在
Lynnからの返信 (投稿日 : 2022 年 9 月 12 日)
Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Needs improvement.
This hotel is so old and dirty. There was a used face towel left in the freezer and a used soap in a soap dish in the shower room. Comforter is dirty carpet is smelly. They dis not even have fitted sheet for the bed they used flat sheet instead. So if you want to get sick. Stay in this hotel. So unsanitary. I wonder if housekeeper even clean after guest check out.
Dirty
I wonder why theres a face towel here
Theres a used soap when we arrived so evidently housekeeper dont clean
Looks like never been washed
2022 年 8 月に 2 泊滞在
WTLからの返信 (投稿日 : 2022 年 10 月 10 日)
Sorry that you did not have a good experiance with us. Once you checked in and noticed the room wasnt serviced by housekeeping you should contact the front desk right away so they can give you another room. If we do not know that we made the mistake of giving you a room that wasnt ready yet than we can not correct it.So always contact front desk immediately when you have any issue.Again sorry for any inconvience this caused.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I was very pleased with the stay at Willow Tree Lodge. I'll be booking a room there in a couple of weeks. Friendly atmosphere.
2022 年 7 月に 1 泊滞在
WTLからの返信 (投稿日 : 2022 年 8 月 25 日)
I apologize for the delayed reply, but all of us here at Willow Tree Lodge would like to thank you for taking the time to leave us a review. We are very happy that you enjoyed your stay here with us. If there is anything you ever need while staying with us please never hesitate to let us know.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
met expectations
It was cleaner than I thought. The air conditioner was extremely loud and I could hear the people upstairs walking around. I had what appears to be a partially "upgraded" room- vinyl flooring and the trim was newer and not sticking. The bathroom light was missing a fixture as well. Overall, it was good for the price
2022 年 6 月に 2 泊滞在

10/10 (非常に良い)

Yvette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very quiet and comfortable.
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Yvette

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience. I will return when I am in the area.
2022 年 5 月に 1 泊滞在

6/10 (普通)

Karyn

気になった点 : スタッフとサービス
Under renovation at time of my visit
2022 年 4 月に 1 泊滞在

4/10 (不満)

Gregory

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Property is very old with no amenities; ice costs a quarter; very inconvenient. No coffee maker. Rooms are clean but very old; cockroaches in room. TV is super old school; no guide. The property is in a good location near many support services; however, it is clearly out of date compared to neighboring properties. The owner recently resurfaced and restriped the parking lot. The pool has not been open for a few weeks, due to maintenance. The neighborhood is sketchy. If you are going to stay near Disneyland, pick a place on harbor or Katella; its way less risk for the same price point.
2022 年 3 月に 1 泊滞在

10/10 (非常に良い)

monique

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cameras , and close parking to rooms and close to disney land
2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

Rouben

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 3 月に 1 泊滞在

10/10 (非常に良い)

Miguel

2022 年 3 月に 1 泊滞在

10/10 (非常に良い)

Mike

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2022 年 3 月 3 日)
Thank you for the great rating! We hope you enjoyed your stay and hope you can lodge with us again. Cheers! - Willow Tree Lodge

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very nice. The area was perfect and they were were cheaper than any other
2022 年 1 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2022 年 3 月 3 日)
Thank you for the great rating! We hope you enjoyed your stay with us and hope to see you again in the future. Cheers! - Willow Tree Lodge

8/10 (良い)

Ralph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bed was hard as. A Rock
2021 年 12 月に 1 泊滞在

6/10 (普通)

Chris

2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Rubicela

2021 年 11 月に 1 泊滞在

6/10 (普通)

Ray

良かった点 : 清潔度、客室の快適度
Room was clean. Toilet will stop and start running it needs to be repaired.
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Logan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the Willow Tree Lodge! Always a fun and clean experience!
2021 年 10 月に 1 泊滞在
Willow Tree Lodgeからの返信 (投稿日 : 2021 年 11 月 13 日)
Thank You for such a nice review. We are really glad to hear that you enjoy your visits with us. We look forward to seeing you again the next time. ;)

10/10 (非常に良い)

Logan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved how quiet and close to 2J's it was!
2021 年 9 月に 1 泊滞在
Willow Tree Lodgeからの返信 (投稿日 : 2021 年 10 月 20 日)
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very happy
The desk clerk was amazing, Devon was so friendly helpful and efficient. He really made us feel welcome. Thanks for a great experience
2021 年 8 月に 1 泊滞在
Willow Tree Lodgeからの返信 (投稿日 : 2021 年 9 月 2 日)
We appreciate you for taking the time to leave your review. We are glad to hear that you had a good stay here with us and we look forward to seeing you again soon.

8/10 (良い)

HEATHER

良かった点 : スタッフとサービス
Good for the price
It’s an older place. Which we expected. Price was good. Bed & towels were clean. But the shower wasn’t very clean or the bathroom wall and door.
2021 年 8 月に 1 泊滞在
Willow Tree Lodgeからの返信 (投稿日 : 2021 年 9 月 2 日)
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

8/10 (良い)

Tim

良かった点 : スタッフとサービス、客室の快適度
2021 年 8 月に 2 泊滞在
Willow Tree Lodgeからの返信 (投稿日 : 2021 年 8 月 27 日)
Thank You for your review. We are glad you enjoyed your stay and look forward to seeing you next time.

6/10 (普通)

ANTHONY

Ok place to sleep
Room was run down. Walls were dusty. Blanket had burn holes. Staff turned over the room daily. Front desk guy was friendly.
2021 年 8 月に 3 泊滞在
Willow Tree Lodgeからの返信 (投稿日 : 2021 年 9 月 2 日)
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 7 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Slum lords is about the best way to describe this substandard unit, rude militant arrogant management. I booked and paid for two nights, was forced to pay $10. for remote that they wanted to issued to me at office. I told told them I wasn’t even going to use it. If I didn’t pay deposit they wouldn’t issue me my room key. The only reason I only stayed 1 out of two nights is, room was already paid for (without ever seeing the room), it was nearly midnight when I arrived and no where else to go to at that time of night. Still trying to get money back for both nights. Side note: I’m 5’11” tall and the shower head was below the side of my face. Didn’t even use their shower and turned key and remote back to management the following morning and lady manager almost didn’t give me my deposit back to me just out of spite because I told them their room was substandard (nasty) and I wanted my money back which they declined to do. I’ll be making a claim to my credit card company regarding this business that should really be investigated by the health and fire department. What a slum!
2021 年 7 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度
Our need was just an overnight stay for a baseball tournament. The check-in process was a bit long but that wasn't a big deal. The carpet was stained and there was some type of shavings on the toilet seat cover and on the side of the toilet. The fridge was also in desperate need of a defrost. Functional.
2021 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The place seems good eventhough Expedia gave me one price it was changed to higher but not much. That was the only thing I had an issue but since the front desk gentleman has been nice I let it go. Overall for the price is better than the Travelodge on Euclid and Baker.
2021 年 7 月に 1 泊滞在

4/10 (不満)

Peng

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 7 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
Worst Management
The middle Eastern man working the front desk in the mornings is very rude, disrespectful, judgmental, and racist. I had booked my reservation online and upon my check-in he refused to allow me to stay. He took my ID and treated me like scum. What a terrible experience.
2021 年 6 月に 1 泊滞在

8/10 (良い)

Karina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 1 泊滞在

6/10 (普通)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 1 泊滞在