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"Firm but really comfy bed, openable windows which was nice, breakfast had many options but the coffee was … nothing special. The baths were nice, good & hot, with a sauna and cold-bath too. "

"Beautiful property with an amazing, attentive staff. Breakfast buffet was excellent."

"Clean sheets,quiet& hot water"

"Cleaning was done on 3-day cycle (apart from daily towels and yukata replacement) which is excellent for eco-friendliness. The onsen and sauna were clean and very well maintained. Location is right next to JR Takasaki station and close to all major shops and eating places."

"Good experience. Staff is extremely good and supportive. Great experience for kids"

"The hotel has this Christmas vibe and the whole compound is totally perfect ! Very good romantic getaway with nearby restaurants! Definitely come back again! "

"Clean and good access. Much recommendable. "

"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "