Frome Vacations from ￥355,536

Windows sealed shut, no fresh air in the room. Air conditioning didn’t work, reception would not provide us with a fan. Room booked for 3 people but only enough amenities for 2 people. Asked for extra pillows as only 1 provided per person, got told by reception they would give us some but when returning to the room nothing had been left and no one on reception. A staff member in the morning was rude to me as I had propped the door open with the chair as it was boiling inside. This was 10:30am when check out was 11am. The housekeeper demanded we shut the door as there were ‘guests sleeping’ but then proceeded to use the Henry Hoover in the room next door which was a lot noisier than we were. Overall an unpleasant experience and would not recommend.

Customer service and friendly Ness and room are very clean

Father’s Day but not enough staff! The food was excellent in the restaurant but we ate early evening & there were a lot of dishes sold out. The staff were all lovely but just not enough of them. Some areas needed a little TLC but overall lovely

Having air con in the room was a huge relief in the heatwave! However, throughout my stay there was a terrible smell of blocked drains around the reception area and near the restaurant. Breakfast was acceptable, but not brilliant (fried eggs were hard and rubbery, the bacon & sausages rather sad, and there was a poor selection of cereal). The whole place looked in need of a bit of TLC, but on the whole the staff were helpful.