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Reviews of The Caledonian Hotel

3 out of 5
The Caledonian Hotel
Achintoe Road, Fort William, Scotland

Reviews

7.0

Good

Rating 10 - Excellent. 166 out of 743 reviews" "
Rating 8 - Good. 254 out of 743 reviews" "
Rating 6 - Okay. 163 out of 743 reviews" "
Rating 4 - Poor. 97 out of 743 reviews" "
Rating 2 - Terrible. 63 out of 743 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Good gluten free options
Stayed 1 night in May 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Barry

Disliked: Amenities
All night I can hear people moving things about on the floor above and shutting doors down the corridor and for over £100 for a single room expected it to be better
Stayed 1 night in May 2024

6/10 Okay

STEPHANIE

Traveled with partner
Liked: Staff & service
The view from the hotel is beautiful over a loch, however, we were disappointed with the condition of the room. The sheets were stained and torn. Pillows and bed not very comfortable. Definitely a budget stay.
Stayed 1 night in May 2024

8/10 Good

Allan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The view across the Loch was spectacular and the location was very suited to shopping and visiting various sites relevant to our needs.
Stayed 2 nights in May 2024

6/10 Okay

Martin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs renovation and maintenance. Food sometimes good, sometimes bland. Very friendly staff doing their best. Reasonable value for money. Parking is spacious and safe.
Stayed 1 night in May 2024

4/10 Poor

maria

Traveled with family
Disliked: Property conditions & facilities
The staff at the front desk were friendly. The hotel needing upgrading. Rooms clean but beds very uncomfortable. The food in the dining room was terrible and seemed like it was all pre packaged and microwaved with no taste or flavour. Drinks needed to be gotten from the bar. They were not served at the table.The bar person this day was very unfriendly. There was no tea or coffee service after dinner. We were told it was shut off but a kind wait staff member got me a coffee from the kitchen.
Stayed 1 night in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

Janice

Disliked: Staff & service, amenities
Unfriendly and unhelpful checkin clerk, just plain rude.
Stayed 1 night in May 2024

4/10 Poor

Linda

Disliked: Staff & service, amenities, property conditions & facilities
The hotel, in particular the bedrooms needs to have a make over and the food needs to be better.
Stayed 1 night in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

2/10 Terrible

David, Hapeville

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff acted almost annoyed with any interaction at all. The restaurant has very limited menu (definitely not what’s listed online) & our room was rundown,outdated & uncomfortable It certainly isn’t worth what they charge.
Stayed 1 night in May 2024
Response from Ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old hotel, but the room was nice and clean. No AC though, room a bit warm at night.
Stayed 2 nights in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

4/10 Poor

Anne

Traveled with partner
Liked: Staff & service
The view of the loch included noisy road. Food was dreadful. Staff friendly, helpful & overworked. Not walkable into Fort William
Stayed 1 night in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Elspeth

Business traveler
Liked: Cleanliness, staff & service, amenities
A member of staff was very helpful and took my suitcase to the 1st floor for me. The room was clean and the breakfast was excellent. Parking - I managed to park but it was irritating that quite a few people did not park very well and left spaces which were a bit too narrow for a car. If only they had parked within the white lines! So I had to look around for a suitable space. Finally I think this hotel has a problem with their plumbing as the toilet did not smell fresh.
Stayed 1 night in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are out of town so need cab. Roof and elevator are being worked on. People pleasant and food good.
Stayed 1 night in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

2/10 Terrible

Ulf

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, view but very old building
Stayed 2 nights in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

David, POCATELLO

Traveled with partner
Liked: Staff & service
Mold in the shower tiles grouting. Rusted hardware on grab bars. Beds were not comfortable.
Stayed 1 night in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

Charlotte

Liked: Staff & service
I had a good stay and the food was lovely
Stayed 2 nights in May 2024
Response from alui on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed here for three nights, location was great for us. Room is a little dated but clean and had all we needed. All staff were helpful.
Stayed 2 nights in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

Cyril

Traveled with family
Disappointed that the lift wasn’t working. I have a slight disability and found the stairs difficult
Stayed 2 nights in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Two miles from the High Street, it is withing walking distance. The view across the loch is gorgeous. Everything worked, though the carpet is worn, and the floor creaks. Enjoyed the stay.
Stayed 3 nights in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Michael

Traveled with group
Little tired ,busy main road however spectacular views from the front.
Stayed 1 night in May 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

David

Stayed 1 night in Apr 2024
Response from ali on May 10, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

4/10 Poor

Tracker

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ali on May 10, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Matthew

Stayed 1 night in May 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from ali on May 8, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

4/10 Poor

Brent

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dated and in poor condition. The floors make noise as you walk and as your room neighbours either side and above you walk or move also. It kept us awake or woke us early in the morning. Not great really
Stayed 1 night in May 2024
Response from ali on May 8, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Tired, adequate for a travel stop over.
Stayed 1 night in May 2024
Response from ali on May 8, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

2/10 Terrible

Kuan, Milpitas

Traveled with group
Disliked: Property conditions & facilities
Elevator was down. The least the hotel could do was help take luggage up but no. Room floor board creaks. Except for the shower, toilet and lights, nothing else works. Less than basic amenities. Just terrible!
Stayed 1 night in May 2024
Response from ali on May 8, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

4/10 Poor

Stefania

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old furniture and smelly rooms. Our view to the sea was fully blocked because of constructions and none informed us about this prior to our visit.
Stayed 1 night in Apr 2024
Response from ali on May 8, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

2/10 Terrible

Amy

Stayed 1 night in Apr 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevator was not working and we were booked on the 3rd floor. Very inconvenient with a heavy suitcase. The front desk attendant was very helpful. We had a flat tire and he was great. Both breakfast and dinner were very good.
Stayed 2 nights in Apr 2024
Response from ali on Apr 29, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was amazing
Stayed 1 night in Apr 2024
Response from ALI on Apr 26, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Chris

Traveled with partner
Difficult to judge as property is currently undergoing refurbishment The staff had excellent customer service skills and were friendly and helpful Our first room had a shower problem, but this was quickly rectified by changing our room. The location is spectacular, the view cannot fail to amaze
Stayed 1 night in Apr 2024
Response from ALI on Apr 26, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

Steven

Stayed 2 nights in Apr 2024
Response from ali on May 22, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough carparking.
Stayed 2 nights in Apr 2024
Response from ALI on Apr 26, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

Barry

Stayed 1 night in Apr 2024
Response from ali on May 10, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

2/10 Terrible

Ben

Stayed 1 night in Apr 2024
Response from ali on May 8, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service
Difficult without the lift working.
Stayed 1 night in Apr 2024
Response from ALI on Apr 26, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Dhevanessh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ALI on Apr 26, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

2/10 Terrible

Shivam

Disliked: Cleanliness, property conditions & facilities
1. The beds were flimsy. 2. Elevator was not working. 3. No ventilation in the room without opening the window. 4. Carpet was dirty and was not covering the whole room due to which a ton of dirt was accumulated on the room edge.
Stayed 2 nights in Apr 2024
Response from ALI on Apr 26, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Rachel

Traveled with partner
This hotel was perfectly adequate though the room was very dated. The bed was really comfortable. The linen was clean. The room and the bathroom were very tired. Lots of dirty marks on the ceiling, black on some of the grouting, ill fitting toilet seat, no toilet roll holder and cheap toilet rolls. The breakfast was excellent with plenty of choice. The staff were very friendly and helpful. The exterior of the hotel had scaffold all around it. I presume they are doing repairs or painting the exterior, but certainly some money should be spent on modernising the rooms. Foyer and dining area were lovely. I would definitely stay there again as a stopover. Not sure I would want an extended stay, in the room we had.
Stayed 1 night in Apr 2024
Response from ALI on Apr 26, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

4/10 Poor

Dana

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Pro: the view of the loch and it ends there. If you are going to stay here I recommend a car for sure as it’s far from the city centre. The room was just okay, it has your basic needs, heater, clean bathroom but mentioned in other reviews there is much upgrading needed. Even just as simple as wiping the walls. The bed was comfortable enough and the staff were on site. The elevator is out of service and we were offered no help with our suitcases to the 4th floor. The doors in the rooms have no lock on the inside besides the doorknob and no safe. The buffet breakfasts star highlight was the cereal bar. We decided to stay in for dinner one night and were not advised the restaurant is only open for two hours of dinner service with a course meal menu and a reservation is required. We managed to get a reservation 15 minutes before it closed and half the meal options were sold out. While being a cost effective option I wish I had spent the extra to stay somewhere else.
Stayed 3 nights in Apr 2024
Response from Ali on Apr 26, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Stuart

Traveled with group
Liked: Cleanliness, staff & service, amenities
Bed could of been better,wasn't very comfortable, room could of been more clean.
Stayed 2 nights in Apr 2024
Response from Ali on Apr 11, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

Heidi

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Obviously it’s a budget hotel- so we weren’t expecting much. Front desk staff were very friendly, but unfortunately they was the only upside of our stay. . Rooms are aged and worn looking. They’ve tried to add a coat of paint to spruce up the room, but it’s hard to overlook the stained carpets and dirty walls. Bed was incredibly uncomfortable. Elevator not working. Construction noise and scaffolding on the facade. The website shows beautiful and modern rooms which is quite misleading. Glad it was only a one-night stay. Perhaps they are renovating? Hope so.
Stayed 1 night in Apr 2024
Response from Ali on Apr 11, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and Ft William easily accessible. Work being done on hotel so scaffolding up, but workers finished at 5pm n view from hotel window not too obstructed.
Stayed 1 night in Apr 2024
Response from Ali on Apr 11, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location clean and comfortable with lovely staff
Stayed 2 nights in Mar 2024
Response from Alison on Apr 10, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

2/10 Terrible

Pulkita

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a very old motel, terrible service and experience
Stayed 1 night in Apr 2024
Response from ALI on Apr 11, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great locatiin, may look at bit rough on the ourside but the rooms are nice. The staff are amazing and very friendly.
Stayed 2 nights in Mar 2024
Response from Alison on Apr 10, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

6/10 Okay

Nina

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The view from the window was amazing
Stayed 1 night in Mar 2024
Response from Alison on Apr 10, 2024
Thank you for taking the time to leave a review. I do hope we can welcome you back in the future. Best wishes, Alison Tracy front office Manager

4/10 Poor

Areeya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is old and dirty, we only stay for one day. The toilet doesn't work at all. We went and told staff 3 times and they have done nothing to accommodate us. Either change rooom or fix the toilet . When we check out they haven't say a word to us.
Stayed 1 night in Mar 2024
Response from Caledonian Team on Apr 1, 2024
Good Afternoon,We are sorry to hear that there were some plumbing issues with your room during your stay with us. We try our best to resolve these issue's immediately, however unfortunately, on this occasion, we had no other rooms to swap due to full hotel.Kind Regards