Warning! It has now been 7 weeks since we vacated the property and have not received our deposit back or had any response from the owner despite numerous emails. We left the property how we found it. Claude please contact us.
When booking the property all communication was swift. Questions dealt with very quickly (shame this is not the case since we left). We were very excited to stay at the property after reading all of the reviews.
When we arrived at the property we couldn't believe that these 5 star reviewers had stayed in the same property. It's worlds away from being 'immaculate' and is in desperate need of a good freshen up. The whole property smelled stale (we ended up buying our own air fresheners just to mask the smell), the furniture in the back porch was filthy, the floors were filthy, wardrobes broken, wires laying around outside (be careful if you have kids), stained sheets (which I was told is 'not policy' to replace - disgusting), signs EVERYWHERE telling you the rules, it's like being back at school. We had to clean the place ourselves and wash the bedding just to make it liveable. Pool was filthy, full of dirt, leaves and debris, had to wait 4 days for this to be cleaned.
We were trying to be positive, we're in sunny Florida! Went to have a shower and the pipes were blocked which caused both bathrooms to flood along with an even worse smell that covered up the musky smell from before. I emailed Claude and was told there is a plunger in the garage - this didn't work (he also implied we had blocked this ourselves which we certainly hadn't as there was a giant sign above the toilet reminding everyone not to flush anything but toilet paper!). Claude sent someone over to fix it who then spent most of the day removing sand from the pipes from previous guests and apologised (no apology from the owner though, he doesn't like negative feedback).
As per previous reviews, the wifi was poor, I had to constantly turn off the wifi on my phone as it kept disconnecting (and before they reply that I might have been far away from the property, I wasn't).
Only positive is the location, close to beach, shops and golf club which is good as you won't want to spend much time at the property.
The whole group of us were pretty miserable which is a shame as we had travelled from the UK for this holiday. It seems that the owners refuse to take any constructive feedback onboard. Hopefully they listen to this feedback rather than telling me I'm wrong.
