Dear Shane, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered. This is not the standard we strive for, and we are addressing staff attentiveness and cleanliness immediately. We are also planning necessary renovations to improve our facilities. Your comments are valuable to us as we work to enhance our guest experience. We hope to welcome you back soon for an even better stay.Sincerely,Hotel Management

Dear Eduardo, Thank you for your feedback. We apologize for the issues you encountered, including staff appearance, cleanliness, misleading breakfast information, and room amenities. This is not the standard we aim for, and we are addressing these concerns with our team. Your experience is important to us, and we appreciate you bringing these matters to our attention. We are committed to making necessary improvements to enhance our guests' experience. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Charitza, Thank you for your feedback. We're pleased to hear that you found our hotel to be a good value for the price. Ensuring affordability without compromising on quality is important to us. Your satisfaction is our priority, and we strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your input and hope to welcome you back to Extended Stay America for another positive stay in the future.Sincerely,Hotel Management

Dear Brian, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Wendy, We're genuinely sorry to read about your recent experience at our hotel. Providing a comfortable and seamless stay is our priority, and we apologize for the inconvenience with the restroom amenities. Your feedback regarding the bed comfort and noise outside is duly noted, and we'll work diligently to ensure such matters do not impact future guests. Please know that your satisfaction is important to us, and we'll use your comments to provide a more fulfilling visit for our guests moving forward. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay next time you revisit our area.Sincerely,Hotel Management

Dear Shantell, We are sincerely sorry to hear about your experience. Cleanliness is our top priority, and we fell short of your expectations. Please accept our apologies for any inconvenience this may have caused you. Your feedback is invaluable, and we assure you that we take it seriously. Rest assured, we are actively addressing this issue to ensure that it doesn't happen again in the future. We appreciate your input and hope you'll give us another opportunity to provide you with a more positive experience. Thank you for bringing this to our attention.Sincerely,Hotel management

Dear Zoran, Thank you for staying at our hotel. We are happy your overall experience was pleasant. We are also glad that you liked our fully equipped kitchen and comfortable bed. However, we will share your comments regarding the bathroom and sofa bed with our housekeeping team. Without feedback, we cannot improve our service to our guests, so we thank you for sharing. We appreciate your patience, and we hope to have another opportunity to welcome you again to our hotel.Sincerely,Hotel Management

Dear Midalia, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. In addition, please know that your comments regarding breakfast have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Trevelyn, Thank you for providing us with your feedback regarding your recent stay at Extended Stay America. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Thank you for choosing to stay with us during your travels, and we hope to welcome you back soon when you revisit the area.Sincerely,Hotel Management

Dear Odane, Thank you for staying with us. We are pleased that you enjoyed your overall stay. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Kristen, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Tara, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Management

Dear eric, We deeply regret learning of your unsatisfactory experience at our establishment. Please accept our sincere apologies for any inconvenience you may have encountered during your stay. Your valuable feedback will be instrumental in facilitating the necessary improvements. We are dedicated to addressing these issues and ensuring the delivery of the highest standard of service and attention to every guest. We hope you will consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Kaitlyn, Thank you for sharing your feedback. We sincerely apologize for the unacceptable condition you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret that we failed to meet your expectations. We will address this issue with our housekeeping team immediately to ensure such oversights do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on a future visit.Sincerely,Hotel Management

Dear Marilyn, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait, and we regret your disappointment with our breakfast options. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Additionally, your feedback will be shared with our leaders so they can consider our guests' preferences and improve our breakfast choices. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management

Dear Tara, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

Dear Gary, We regret to learn that your stay fell short of your expectations and apologize for any inconvenience this may have caused. Please be assured that we take your feedback seriously and will take the necessary measures to address the issues and prevent them from recurring. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

Dear Sandra, We are thrilled to hear that your experience at Extended Stay America was nothing short of perfection! Providing a clean and tranquil environment for our guests is our priority, and we're delighted that our staff ensured your stay was enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Michael, We sincerely apologize for the condition of your room during your stay with us. Providing clean and comfortable accommodations is our priority, and we regret that we fell short of meeting your expectations. Your feedback is invaluable, and we will address these issues promptly to ensure they are resolved. We appreciate you bringing this to our attention and hope to have the opportunity to restore your faith in us during any future visits.Sincerely,Hotel Management

Dear Erline, Thank you for leaving us your valuable feedback and we sincerely apologize for any inconvenience or discomfort you may have experienced during your stay with us. We take all concerns seriously, especially regarding the cleanliness of our hotel. Rest assured, we will address this matter with our housekeeping associates to ensure we maintain our high standards for our guests. We hope you will consider giving us another opportunity to serve you and provide you with a more pleasant and comfortable stay in the future. Sincerely,Hotel Management

Dear Victoria, Thank you for sharing your review. We truly regret to learn about your disappointing experience during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Gary, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Samantha, Thank you for taking the time to share your review of our hotel. We sincerely apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns in a timely manner, and we apologize for any inconvenience caused. We have also noted your comments about the cleanliness and breakfast and are committed to improving the overall guest experience by addressing these concerns. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Tiffany, We sincerely apologize for the cleanliness issues you encountered during your stay. Our priority is providing a clean and comfortable environment, and we regret falling short of meeting your expectations. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Jon, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the breakfast offerings and coffee availability is also duly noted, and we will address these matters with our team to ensure improvements are made. Please rest assured that your comfort and satisfaction are of utmost importance to us, and we are committed to delivering a positive experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Sherline, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations with the condition of the suite. We agree that some areas within the hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management

Dear Adriana, Thank you for choosing us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Guest, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. Your review will be discussed with our associates as we focus on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management

Dear L’Nell, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with the appropriate individuals for future improvements. We also apologize for the cleanliness issues with the toilet, and we deeply regret any discomfort it may have caused. Your feedback is crucial, and we appreciate your patience throughout your stay. We hope to have the opportunity to provide you with a much-improved experience on your future visits. Sincerely,Hotel Management