2/10 (非常に不満)
Matthew
出張
2025 年 6 月 24 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Misleading Description, Unresponsive Management – Avoid Trittoni Suites
We recently booked three rooms through Expedia—one at Trittoni Suites in Valletta and two at The Borgo Suites. Unfortunately, our experience at Trittoni Suites was extremely disappointing.
The listing for Trittoni Suites is completely misleading. The unit was much smaller than described, and there was active construction both inside the building and directly next door, making it nearly impossible to relax or feel comfortable. Within two hours of checking in, we contacted reception to explain that the property was not as advertised. They refused to help, and the manager, Pedro, would not speak with us directly despite multiple requests.
We decided to leave the property that same day and notified the staff accordingly. Shockingly, the property is now falsely claiming that we stayed for the full duration and is refusing to issue any refund. Our follow-up messages to management went unanswered for over a week. We eventually had to escalate the matter to Expedia to try to resolve the situation.
We’ve traveled extensively and rarely leave reviews, but this experience was unacceptable. Between the false advertising, unhelpful staff, and lack of accountability, we strongly advise against booking Trittoni Suites.
Matthew
2025 年 6 月に 7 泊滞在