Florence Vacations from ￥312,544

One night they moved us to a room where the bathroom had no door. The best of that hotel is the location. Close to shops and coffees.

The hotel was very clean but several items in the room and throughout the hotel needed repair and maintenance. There were lots of dings and chips out of doors, baseboards, furniture etc. there was a lot of peeling wallpaper. Not a big deal if those things don’t bother you, and the cleanliness makes up for much of it. We didn’t receive the friendly support from staff that others mention. Not that anyone was rude, but we didn’t feel anyone went out of their way to be helpful. For instance, they didn’t offer to help with luggage on our way out at all. Stood next to me and watched me struggle with the suitcase. I also requested a high floor room and they gave us a room at the back of the hotel with no view at all. They charge a large fee for the exercise room but didn’t even tell us where it was. Overall the cleanliness and daily housekeeping balanced out these small things. We wouldn’t book this hotel again though.

Clean room, big rooms, parking was easy and tons

The hotel itself was very nice and close to everything. I forgot my toothbrush and staff were so helpful to accommodate me with a lot of stuff. Me and my wife traveled with our two dachshunds and everyone at the hotel, guests and staff were so welcoming and friendly.