Excellent communication from the very beginning. We had Pascal and Loubna arrange a taxi and porter from the train station. Taxi brought us to the medina (about $20 incl tip) and there was a porter to meet us and handle our bags (no idea what the actual cost is, but we handed him about $10 and he seemed pretty happy.)
The home itself is easy to find, once you're shown the landmarks. The bedrooms and bathrooms are good sized, and comfortable. Small breakfast every morning on the roof terrace, then youre off to explore. There are plenty of small touristy restaurants and shops within an easy walk from the home. We had Lalla Loubna arrange a guide for a half-day tour since our time there was limited. Fun and informative, with the typical demonstration/sales stops at carpet factories, clothing weavers, and metal working shop. We had planned on doing some shopping anyway, so didn't mind, and none of the shops were high pressure.
We also had Loubna arrange and prepare a full dinner for us at home one evening. It was wonderful and SOOOO much food. It cost us what a typical nice meal out in any US city would.
For our departure, Loubna arranged another porter/taxi to get us to the station. She also sent us a message later that day to make sure everything went ok for our stay and departure transfer.
If we are ever in Fes again, we will definitely be staying at Dar Eva.