4/10 (不満)
Deborah N.
2025 年 8 月 5 日
気になった点 : 清潔度
First off, we didn’t actually stay. Our son in law was the first to arrive with 2 of our grandchildren (5 & 2). There was broken glass on the floor in the dining area. He reached out to me & my husband to let us know the condition of the place & knew we wouldn’t be staying. Two of my daughters, another son in law & 3 more grandchildren (9, 7 & 10 months) arrived. They took pictures of the place. The entertainment center was falling forward from the wall. Carpeting appeared to have mildew/mold. There were holes in walls. Exposed wiring. Bunk bed was not made. There were also a couple rooms I think in the basement area that had doors unlocked that weren’t safe. While those areas (rooms) were off limits, the doors weren’t properly locked & definitely posed a hazard to wandering children. These were not nit picky things. Based on reviews & photos, we were all excited to stay but the reviews & photos weren’t accurate. My husband & I never actually made it to property but I trusted my daughters & son in laws. After seeing the pics there was no way in good conscience we could have our family & grandchildren staying there. In fairness, VRBO handled this well. Our full refund was issued within 24 hours of reaching out. I contacted VRBO immediately on check in day. The owner (Reuben) reached out to me via a call the Monday after & I politely explained all of our concerns, health & safety wise. The home is old & dated & that’s okay. It was the other things that weren’t okay.
Deborah N.
2025 年 7 月に 5 泊滞在