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Reviews of Home2 Suites by Hilton Ephrata

3 out of 5
Home2 Suites by Hilton Ephrata
21 Quarry Ridge Drive, Ephrata, PA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 279 out of 312 reviews" "
Rating 8 - Good. 23 out of 312 reviews" "
Rating 6 - Okay. 5 out of 312 reviews" "
Rating 4 - Poor. 3 out of 312 reviews" "
Rating 2 - Terrible. 2 out of 312 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joy, Bayside

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the front desk Chelsea~ She was very informative and detailed with explaining about the facility. The room was absolutely clean and my puppy was very happy with the room. I highly recommned this place for your family with your little fido
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Trish, Front Desk Manager at Home2 Suites on May 27, 2024
Thank you so much for the 5 out of 5 rating! Pls share your experience on social media!

10/10 Excellent

Perva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff very very friendly. Front Desk Mgr was awesome! Will be back!!
Stayed 1 night in May 2024
Response from Trish, Front Desk Manager at Home2 Suites on May 25, 2024
Thank you so much! I really appreciate that. You and your family are welcome back anytime.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very new and fresh. Spacious rooms, quiet, nice swivel TV. Nice breakfast area with reasonable selections. Nice pool and physical fitness area. Check in is easy and parking is right in front of the hotel. Close to Amish shops and restaurants. Great place for antique shops.
Stayed 2 nights in May 2024
Response from Trish, Front Desk Manager at Home2 Suites on May 15, 2024
Thank you for the 5 out of 5 rating, and your wonderful review! We hope you come back and stay with us again soon!

10/10 Excellent

joseph, Dacula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the top hotels that i've stayed at. The room was extremely roomy. It was a very refreshing stay. I would highly recommend this hotel to anyone that needs to stay within the area.
Stayed 1 night in May 2024
Response from Trish, Front Desk Manager at Home2 Suites on May 12, 2024
Thank you for the 5 out of 5 rating! We would love it if you could recommend us and spread the word on social media! Thank you,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager at the front desk was very polite and welcoming when I checked in. Thank you!
Stayed 1 night in Apr 2024
Response from Trish Front Desk Manager, Home2 Suites Ephrata on Apr 30, 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Trish, Front Desk Manager at Home2 Suites on Apr 21, 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Daniel, Clayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel with friendly and helpful staff at a reasonable price.
Stayed 2 nights in Mar 2024
Response from Trish, Front Desk Manager on Apr 16, 2024
Thank you for your lovely review, we appreciate it. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Trish, Front Desk Manager on Apr 4, 2024
Thank you for the 5 out of 5 rating! We are so happy you enjoyed your stay with us!

10/10 Excellent

Kathy J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Trish, Front Desk Manager on Apr 4, 2024
Thank you for the 5 out of 5 rating!! Come back and stay with us again soon!

8/10 Good

Ashley

Stayed 1 night in Mar 2024
Response from Trish, Front Desk Manager on Mar 31, 2024
Thank you for the lovely review!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice, breakfast was good.
Stayed 2 nights in Feb 2024
Response from Trish, Front Desk Manager at Home2 Suites on Mar 4, 2024
Thank you for the 5 out of 5 rating! Our staff will happy to hear that! Come back and see us soon!

10/10 Excellent

Marvetta R

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was friendly and very helpful. This hotel is in an area where you can get outside food. The breakfast was very good also. Nice and clean rooms. I would stay here again. Thank you.
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Mar 4, 2024
Thank you for the 5 out of 5 rating! We are happy that you enjoyed your stay with us!

10/10 Excellent

Toby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and clean! We were really impressed with the room. It was very large, had plenty of storage, an equipped kitchenette, and a pull-out couch. The kids enjoyed the pool and the breakfast was a normal continental spread. We do wish they would have had bacon or sausage to choose from and cinnamon for the oatmeal but thats getting picky.
Stayed 1 night in Feb 2024
Response from Trish, Front Desk Manager at Home2 Suites on Mar 4, 2024
Thank you for the 5 out of 5 rating! We are happy your kids enjoyed the hotel! Thank you,

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Trish, Front Desk Manager at Home2 Suites on Feb 26, 2024
Thank you for the amazing 10 out of 10 rating! We appreciate it and hope to see you soon!

10/10 Excellent

Shazaad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place. Room was very well maintained. Courteous checkin staff.
Stayed 1 night in Feb 2024
Response from Trish, Front Desk Manager at Home2 Suites on Feb 26, 2024
Thank you for the 5 out of 5 rating! We are happy you enjoyed your stay with us!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near Lancaster
This was a great place to stay. It was very clean! We had lots of space in our room. I was impressed. The kids enjoyed the pool. The breakfast and coffee was good.
Stayed 1 night in Feb 2024
Response from Trish, Front Desk Manager at Home2 Suites on Feb 26, 2024
Thank you for the wonderful 10 out of 10 rating! We are so happy your kiddos enjoyed your time here!

10/10 Excellent

Timothy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
New, clean and great staff.
Stayed 1 night in Feb 2024
Response from Trish, Front Desk Manager at Home2 Suites on Feb 26, 2024
Thank you for the great 5 out of 5 rating! Come back and see us again soon!

10/10 Excellent

Kelly J

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the welcoming aspect of the hotel. The checking in from staff and the support.
Stayed 1 night in Feb 2024
Response from Trish, Front Desk Manager at Home2 Suites on Feb 26, 2024
Thank you for the awesome 5 out of 5 rating! We appreciate it!

10/10 Excellent

Syed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all experience was EXCELLENT only minor issue I had was with the heating. The heating system was set to auto off if there was no movement in the room but had to inform the front desk about it and they fixed it right away.
Stayed 7 nights in Jan 2024
Response from Trish, Front Desk Manager at Home2 Suites on Jan 22, 2024
Thank you for the 5 out of 5 rating! I'm glad I was able to take care of the heating issue immediately. Thank you

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I give this property a 5 star review but I will say the pool it self needs a good shut down and good scrubbing. Over all we will be back again
Stayed 2 nights in Jan 2024

10/10 Excellent

Brjann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable with everything I needed to enjoy my stay. Service was very informative, professional and welcoming.
Stayed 1 night in Jan 2024
Response from Trish, Front Desk Manager on Jan 19, 2024
Thank you so much for your wonderful review! We are so happy you enjoyed your stay with us!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
This is an excellent property that I will use again when I visit the area. The room was large, bed comfortable with nice amenities.
Stayed 2 nights in Jan 2024
Response from Trish, Front Desk Manager at Home2 Suites on Jan 20, 2024
Thank you so much for the wonderful review! We are happy you enjoyed your stay with us!! Thank you,

10/10 Excellent

LIWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Jan 20, 2024
Thank you for your lovely rating, we appreciate that! We are glad you loved your stay with us!

10/10 Excellent

stefania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Will definitely stay again!
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Jan 1, 2024
Thank you for your lovely review, we appreciate it!

10/10 Excellent

eduardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Jan 1, 2024
Thank you for your 5 out of 5 rating! Please share your experience on social media. Thank you,

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will be back
Hospitality gets an A++++ . The most welcoming and helpful staff work at this hotel. Each employee we encountered went out of their way to be friendly and made us feel great. When traveling through the area in the future we will most definitely stay here.
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 30, 2023
Thank you for the 10 out of 10!! We are so happy you enjoyed your stay with us! Please share your review with friends and on social media, we would really appreciate it! Thank you,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Jan 1, 2024
Thank you for your 10 out of 10 rating! We are thrilled you enjoyed your stay! Please spread the word on social media for us.

10/10 Excellent

Youngsun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 30, 2023
Thank you so much for your 5 out of 5 rating! We appreciate that! Please spread the word on social media! Thank you,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 21, 2023
Thank you for the 10 out of 10! We are happy you enjoyed your stay with us!

10/10 Excellent

Wiley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 21, 2023
Thank you for the 5 out of 5! We were happy to have you here!

10/10 Excellent

Catharina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean! I will definitely stay again.
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 21, 2023
Thank you for the 5 out of 5! We are so glad you enjoyed your stay with us!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to shopping, food, and our destination. Facility is new, clean, and staff are eager to help.
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 21, 2023
Thank you for your wonderful review! We appreciate it!

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 17, 2023
We love that you gave us a 10 out of 10 rating! Thank you! Please spread the word on social media!

10/10 Excellent

Zhuo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 17, 2023
Thank you so much for your wonderful rating! Please spread the word on social media for us!

10/10 Excellent

Ruth

Stayed 2 nights in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Jan 1, 2024
Thank you for the 5 out of 5 rating! We appreciate it!

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for me
Very professional staff clean quiet and great breakfast I will come back next time visit my costumers thank you guys
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 17, 2023
Thank you for the 10 out of 10 rating! We appreciate that! We are very glad you enjoyed your stay with us!

10/10 Excellent

Kristin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay! The rooms were the best we have had for a family of four. The pool was clean, the staff was so friendly and the breakfast was better than any other hotel!
Stayed 1 night in Dec 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 6, 2023
Thank you for the 5 out of 5 review! We are thrilled that we could accommodate your family and hope that you return for your next trip!

10/10 Excellent

Linda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, excellent location, extremely comfortable, very friendly staff, various breakfast choices, convenient parking, great coffee!
Stayed 2 nights in Nov 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 6, 2023
Thank you so much for your 5 out of 5 review! We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Trish, Front Desk Manager at Home2 Suites on Dec 17, 2023
Thank you for your 5 out of 5 rating! Please spread the word on social media!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and ready when we arrived.
Stayed 1 night in Nov 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank you for your stay with us!

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 1 night in Nov 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank your for the 5 out of 5 rating! We appreciate it!

10/10 Excellent

Boon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the quality of the room and how clean the room was.
Stayed 2 nights in Nov 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank you for your lovely review, we are always happy to hear that you enjoyed your stay!

6/10 Okay

Kelsea

Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank you for the 5 out of 5 rating! We appreciate it!

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk service. Kind and professional.
Stayed 1 night in Nov 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank you for the 5 out of 5 rating, we really appreciate it!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personable
Very nice, attention to details Clean, comfortable, nice I would recommend it
Stayed 1 night in Nov 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank you for the wonderful review! We are so glad you loved the personal greeting!

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk manager Trish was exceptional. Very helpful and friendly. The housekeeping service was also exceptional. Highly recommend this business.
Stayed 2 nights in Oct 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank you Pat for your amazing review! We truly appreciate you!! Thank you for spreading the word about Home2 Suites!!

8/10 Good

Kathy J

Stayed 1 night in Oct 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank you for the 4 out of 5 rating!

10/10 Excellent

Claire

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean and excellent staff. My son forgot his favorite pillow and they were so helpful in mailing it back to us promptly. Highly recommend
Stayed 2 nights in Oct 2023
Response from Trish, Front Desk Agent at Home2 Suites Ephrata PA on Nov 19, 2023
Thank you for your lovely review, we are so happy you enjoyed your stay with us. We are glad that we could make sure your belonging was returned to you. Thank you,