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Reviews of SureStay Plus by Best Western Enterprise

2.5 out of 5
SureStay Plus by Best Western Enterprise
1200 Highland Avenue, Enterprise, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 331 out of 497 reviews" "
Rating 8 - Good. 138 out of 497 reviews" "
Rating 6 - Okay. 19 out of 497 reviews" "
Rating 4 - Poor. 7 out of 497 reviews" "
Rating 2 - Terrible. 2 out of 497 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel at top of hill with great views. Clean and comfortable. Very quiet when we were there. Best place in town.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor seating was provided to sit and enjoy the panoramic view of the beautiful landscape.
Stayed 1 night in May 2024

10/10 Excellent

Lynna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the clean room! So nice to visit family and have a good place to stay!
Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The spa wasn't working and the pool was cold. Because we were traveling with a dog, we had to stay in a room facing the rear parking lot instead of the beautiful mountains. Breakfast was minimal.
Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
We apologize for the inconvenience.

8/10 Good

TAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: Friendly staff, clean, quiet Negative: hot tub was not working.
Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
We apologize for the inconvenience.

8/10 Good

connie, nampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Apr 3, 2024
Thank you for your stay!

8/10 Good

Shandra, Salt Lake City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very quiet. As my spouse has regular business in the area, I am certain we will stay here often.
Stayed 1 night in Jan 2024
Response from SureStay Plus on Feb 10, 2024
Thank you! We hope to see you again soon.

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SureStay Plus on Feb 10, 2024
Thank You!

8/10 Good

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hot tub and the person making breakfast was really nice. They also let us plug in out electric car to an outlet, though it would be nice if they had a faster charger available.
Stayed 2 nights in Dec 2023
Response from SureStay Plus on Feb 10, 2024
Thank you! We hope to better serve you in the future. Electric car plug ins will be coming summer 2024.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Oh yeah! Nice spot!
Stayed 1 night in Nov 2023

8/10 Good

DAVID

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

david

Stayed 1 night in Oct 2023

6/10 Okay

KATHY

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
THERE IS NO ELEVATOR, STAIRS ARE TOO STEEP FOR ANY BUT THE PHYSICALLY FIT. STAFF REALLY CRABBY ABOUT IT WHEN YOU POINT THAT OUT. GET AN ELEVATOR AND THE PLACE WOULD BE JUST FINE.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
Thank You!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator, had on older people with bad knees.
Stayed 1 night in Sep 2023
Response from SureStay Plus on Oct 14, 2023
We appreciate your feedback.

10/10 Excellent

Conrad

Liked: Amenities
Had a great location for the requirements of the trip!
Stayed 2 nights in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
We appreciate your feedback!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning view peaceful quiet gorgeous amazing
Stayed 1 night in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
Thank You!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
Thank You!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
Thank you!

4/10 Poor

John

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The view was stunning. No table in room, no access to tables so that cards could be played in the evening. Three old ladies left to schlep their bags to room on 2nd floor. Breakfast...no so much. Will not stay there again.
Stayed 2 nights in Sep 2023
Response from SureStay Plus on Oct 14, 2023
Thank You for your feedback as this help us a lot to improve. We look forward to have the opportunity to serve you again.

10/10 Excellent

Heather A.

Stayed 1 night in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
Thank you for your feedback!

10/10 Excellent

Merrily

Stayed 1 night in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
Come visit us again soon!

8/10 Good

Gregory, Houston

Liked: Cleanliness
The check in was ridiculouly difficult eventhough I had prepaid the room.
Stayed 1 night in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
We apologize for your delay we thank you for your feedback as this helps us make positive improvements.

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel estaba limpio, las camas muy cómodas, un lugar muy callado, las sabanas de la cama son las que tuve que quitar eran muy ásperas y cada que nos movíamos hacían mucho ruido, los desayunos están bien, lo normal, salchicha, huevos, panes y gravy. Estuvo bien, los recepcionistas muy amables.
Stayed 1 night in Sep 2023
Response from SureStay Plus on Oct 14, 2023
Gracias por su comentario, nos ayuda a siempre mejorar.

10/10 Excellent

Curtis, Raleigh

Stayed 1 night in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
Thank You for your feedback!

10/10 Excellent

Honna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 1 night in Sep 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
We appreciate your feedback!

10/10 Excellent

Estrellita

Stayed 2 nights in May 2023
Response from SureStay Plus on Oct 14, 2023
We appreciate your stay! Come see us again soon.

10/10 Excellent

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used the hot tub, but the pool was too cold.
Stayed 1 night in Aug 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
We appreciate your feedback so we may make positive improvements.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Sauna is amazing!
Stayed 2 nights in Aug 2023
Response from SureStay Plus Enterprise on Oct 14, 2023
Happy to hear you enjoyed your stay!

10/10 Excellent

Lori

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean, and everybody was very courteous and the breakfast had a very good variety
Stayed 2 nights in Aug 2023
Response from SURESTAY PLUS on Oct 14, 2023
We appreciate your feedback. Come back and see us soon!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff.
Stayed 1 night in Aug 2023
Response from Sure Stay Plus Enterprise on Aug 9, 2023
Thank You! We look forward to serving you on another trip.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to unwind and relax.
Another successful trip to see family and during Joseph Days - busiest time of the year I assume. We love this place. Great staff and maid service.
Stayed 3 nights in Jul 2023
Response from Sure Stay Plus Enterprise on Aug 9, 2023
We appreciate you! We look forward to serve you again.

8/10 Good

kermit

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked having a suite. Having 2 tv's and refrigerators was great so ewe could all have our own space
Stayed 2 nights in Jul 2023
Response from Sure Stay Plus Enterprise on Aug 9, 2023
Thank You for giving us the opportunity to serve you! Happy to hear you enjoyed your stay.

10/10 Excellent

Joann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beautiful scenery
Stayed 1 night in Jul 2023
Response from Sure Stay Plus Enterprise on Aug 9, 2023
Thank You for Staying us!

8/10 Good

Kelsi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from SureStay Plus Enterprise on Jul 10, 2023
Thank you for choosing to stay with us! We look forward to have the opportunity to serve you again.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from SureStay Enterprise on Jul 10, 2023
We appreciate you! Come back and see us again soon.

10/10 Excellent

Rodny

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for accessing Joseph and the Rail Rides.
Stayed 1 night in Jul 2023
Response from SureStay Enterprise on Jul 10, 2023
Thank You for taking the time to hear your feedback! Come back and see us again soon.

10/10 Excellent

Clarence, The Dalles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 2 nights in Jul 2023
Response from Sure Stay Plus Enterprise on Aug 9, 2023
Thank You for choosing Sure Stay Plus by Best Western.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Best nights sleep- lots of pillows!
Stayed 1 night in Jul 2023
Response from SureStay Plus Enterprise on Jul 4, 2023
We appreciate your feedback! We are glad you enjoyed your stay please come be our guest soon!

10/10 Excellent

Lorrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting and view.
Stayed 2 nights in Jun 2023
Response from Rey on Jul 2, 2023
Thank you for your feedback. Have a lovely day.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from SureStay Plus Enterprise on Jul 4, 2023
Thank you for giving us the opportunity to serve you. Come see us soon!

10/10 Excellent

Laurence, Medford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained and managed. Beautiful views. Comfortable room and bed. No complaint, except that I wish it were less expensive.
Stayed 1 night in Jun 2023
Response from SureStay Plus Enterprise on Jul 4, 2023
Thank You for your feedback as this helps us know what we can improve on. Thank you for the opportunity to serve you please come see us again soon!

10/10 Excellent

Peter

Stayed 1 night in Jun 2023
Response from Sure Stay Plus Enterprise on Aug 9, 2023
Thank you for staying with us. Come again soon.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. About 15 minutes away from Joseph. My only complaint was people had kids in the hot tub all night and even early morning hours. The room had a slight musty smell, but it wasn’t too bad.
Stayed 1 night in Jun 2023
Response from SureStay Plus Enterprise on Jun 29, 2023
Your feedback is very important. Thank you for taking the time to give us a review as we are always looking for ways to improve.

10/10 Excellent

Susan

Stayed 2 nights in Jun 2023
Response from Sure Stay Plus Enterprise on Aug 9, 2023
Thank You for Staying with us!

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Sure Stay Plus Enterprise on Aug 9, 2023
Thank you!

10/10 Excellent

Ildefonso

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 1 night in Jun 2023
Response from SureStay Plus Enterprise on Jun 29, 2023
Thank you for choosing us! Come back and see us soon.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2023
Response from SURESTAY PLUS ENTERPRISE on Jun 23, 2023
WE APPRECIATE YOUR FEEDBACK! THANK YOUN FOR STAYING WITH US WE HOPE TO SEE YOU AGAIN IN THE NEAR FUTURE!

10/10 Excellent

LaLani

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness
Stayed 1 night in Jun 2023
Response from Surestay Plus Enterprise on Jun 23, 2023
Thank you for giving us the opportunityto serve!