Empire Vacations from ￥167,056

The hotel was fine. It needs updating and a deep cleaning. Furniture and carpets need changing. I had a minor leak in the bathroom and called 4 times but it was not fixed during my whole stay. The restaurant was good but seemed understaffed. There was one (very nice) person serving as waitress in the restaurant for breakfast and as cashier in the cafe on her own.

The room was clean. Breakfast was great as expected. Server was excellent. (The front desk guy could be a little more friendly to female minorities) When I arrived at the airport I call him for the shuttle and he put me on hold for a long time I had to hang up. I waited 20 minutes then I saw a shuttle passing by and I flagged him down and ask him to drop me off at the hotel. On arrival at the hotel…this is the time the front desk person told me I had to pay $10 for the shuttle (it was not specified “for a fee” on your website. He said I should read all the details. Very condescending…he told me to show him where I saw it was included. Which I did. But he said I need to read the details again…at this time I chose peace and just wanted to be checked in. I stayed for two nights. The next day When I needed the shuttle he told me I need to scan a code and pointed to the front of his counter (all this was not told to me the day before when I checked in). I finally figured it all out and try my best to avoid any interactions with him. I met two other female front desk personnel they were nice and helpful. On my departure day I sat there to wait for the shuttle back to the airport and noticed him being very friendly with the white males guests. But when I asked him a question about the cancellation and rescheduling of the shuttle he tends to be a bit annoyed. Anyways…overall the stay was quite comfortable.