Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Hotel Casa Cielo

3.5 star property
Beach hotel with free breakfast and a rooftop terrace

Choose dates to view prices

Hotel Casa Cielo offers a quiet escape with a rooftop terrace overlooking the beach and a restorative spa. Enjoy the pool, savor distinctive cuisine at AROMA restaurant, or explore the water by kayak. Guests consistently praise the attentive service team.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Spa
  • Housekeeping
  • Pool
The current price is ￥13,766
￥16,657 total
includes taxes & fees
Dec 5 - Dec 6

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

Premium bedding, down comforters, Select Comfort beds, in-room safe

Economy Room, 1 Bedroom, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Yard
Soundproofed
Air conditioning
Premium bedding
Down duvet
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Comfort Double Room, Non Smoking, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Premium bedding
Down duvet
Select Comfort bed
Ceiling fan
Blackout drapes/curtains
  • 18 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Premium bedding
Down duvet
Select Comfort bed
Ceiling fan
Blackout drapes/curtains
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Deluxe Double Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Premium bedding
Down duvet
Select Comfort bed
Ceiling fan
Blackout drapes/curtains
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
97707, YUC, El Cuyo, calle 15 lote 190 entre calles 12 y 14

What's nearby

  • El Cuyo Beach - 1 min walk - 0.0 km
  • El Cuyo Lighthouse - 3 min walk - 0.3 km
  • Del Cuyo Catholic Church - 3 min walk - 0.3 km
  • El Cuyo Viewpoint - 3 min drive - 1.1 km
  • Escondido Beach - 13 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 168 min drive

Restaurants

  • ‪Mariscos La Playita - ‬3 min walk
  • ‪Casa Mangle - ‬5 min walk
  • ‪Piccola Italia Restaurante & Café - ‬5 min walk
  • ‪Hotelito El Cuyo - ‬6 min walk
  • ‪Naia Cafe - ‬2 min walk

About this property

Hotel Casa Cielo

Property highlights
Take advantage of free continental breakfast, a rooftop terrace, and dry cleaning/laundry services at Hotel Casa Cielo. This hotel is a great place to bask in the sun with a beachfront location, sun loungers, and kayaking. Treat yourself to a hot stone massage or other spa services. The on-site family restaurant, AROMA, features pool views. In addition to a bar and a hot tub, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Books, wedding services, and a water dispenser
  • Luggage storage, a gift shop, and evening entertainment
Room features
All guestrooms at Hotel Casa Cielo include thoughtful touches such as premium bedding and furnished balconies, in addition to amenities like free WiFi and air conditioning.
Extra amenities include:
  • Select Comfort beds and down comforters
  • Rainfall showers and shampoo
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Similar properties

Outdoor pool

Mero Mero Hotel

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
9.4 out of 10, Exceptional, 67 reviews
Mero Mero Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AROMA

Things to do

  • Books
  • Evening entertainment
  • Hot tub
  • Kayaking
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Communal living room
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

Does Hotel Casa Cielo have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Casa Cielo?

As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at Hotel Casa Cielo on Dec 5, 2025 start from ￥13,766, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Casa Cielo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Cielo?

Self parking is free at this property.

What time is check-in at Hotel Casa Cielo?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Casa Cielo?

Check-out is at noon.

Where is Hotel Casa Cielo located?

Nestled on the beach, this El Cuyo hotel is within a 5-minute walk of El Cuyo Beach, Del Cuyo Catholic Church, and El Cuyo Lighthouse. Cocal Beach and El Cuyo Viewpoint are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Casa Cielo Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 47 out of 65 reviews
Rating 8 - Good. 14 out of 65 reviews
Rating 6 - Okay. 3 out of 65 reviews
Rating 4 - Poor. 1 out of 65 reviews
Rating 2 - Terrible. 0 out of 65 reviews

Reviews

10/10 Excellent

Jorge Díaz de la Vega y

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar. Recomendado 100%
Stayed 3 nights in Oct 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue la elección correcta estamos listos para volver.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Probablemente el mejor Hotel en todo el pueblo, muy bonito, cómodo y lo mejor junto a la playa. Valió cada minuto y peso invertido.
Stayed 1 night in Oct 2025

8/10 Good

Jonathan Del Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, perfecto para descansar, desconectarte, disfrutar de la playa y de sus atardeceres, considerar que no puedes ingresar ningún alimento al hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Fabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, nuevo, hermosa vista, ubicación perfecta
Stayed 2 nights in Jul 2025

10/10 Excellent

Natalia

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente me encantó el lugar la ubicación la playa todo hermoso
Stayed 2 nights in May 2025

10/10 Excellent

Falk Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Ein sehr schönes Hotel, gerne wieder.
Stayed 3 nights in Jun 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, bella ubicación frente a la playa. Total tranquilidad.
Stayed 2 nights in Apr 2025

10/10 Excellent

Xchel

Liked: Cleanliness, staff & service, property conditions & facilities
Gran lugar para descansar frente a la playa
Stayed 1 night in Apr 2025

10/10 Excellent

Bernardo Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bello rincon Hotel impecable. Siempre me quedo con ellos lo súper recomiendo
Stayed 1 night in Mar 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for rest but it should have TV in the rooms.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Stayed 5 nights in Feb 2025

10/10 Excellent

maria de lour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente hotel y bello lugar tranquilo
Stayed 3 nights in Dec 2024

10/10 Excellent

SERGIO

Liked: Staff & service, amenities, property conditions & facilities
Un lugar hermoso donde pasar un momento de relajacion con todas las comodidades. Su personal de todas las areas muy amables, nos encanto. No duden en hospedarse ahi.
Stayed 1 night in Jul 2024

10/10 Excellent

Lupis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
estuvo todo deli
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una gran vista. Personal muy amable. Excelente regadera
Stayed 1 night in Apr 2024

4/10 Poor

Paloma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pésima experiencia por falta de informacion

El hotel e instalaciones están muy bien; desafortunadamente en ninguna parte de la descripción del hotel indican que es un hotel solo para adultos y que las habitaciones son para 2 personas únicamente. Viajamos 2 adultos con 1 niño de 12 años y no se nos permitió quedarnos los 3 en la habitación. Pésima empatía por parte del personal. Deberían poner esas especificaciones en la descripción del hotel para que las familias podamos tomar una decisión correcta al seleccionar hotel para vacacionar.
Stayed 1 night in Mar 2024

6/10 Okay

Divna

Liked: Cleanliness, staff & service
Les chambres sont une sur l’autre. Il faut passer par la balcon de tout le monde pour accéder à sa chambre. Mais c’est propre et l’hôtel est sur la plage avec de l’ombre et des chaises. Ce qui est quasi inexistant dans le coin
Stayed 5 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023

10/10 Excellent

Bernardo Javier

Liked: Property conditions & facilities
Muy bien ubicada Frente a la playa. Instalaciones y staff súper amables.
Stayed 3 nights in Oct 2023