イースタン マサチューセッツのアパートスタイルホテル

「Unexpected charges 」

「From the moment we arrived, we was welcomed with warm hospitality and genuine friendliness The room was spotless, comfortable, and beautifully maintained, and I especially appreciated the attention to detail throughout the property. The indoor pool a plus in these cold months - The location was perfect as well—close to everything I wanted to explore, yet peaceful and relaxing. Your staff went above and beyond to ensure a pleasant experience, and it did not go unnoticed. It’s clear that you take...

「Good area.」

「3泊の宿泊料、税などの他に50,000円を超えるクリーニング料が最初の支払いに含まれていました。ところが、チェックインの際に、mid-stay cleaning を希望する場合は追加料金1日50~100ドルがかかるとのこと。つまり、チェックアウト後のクリーニングだけで50,000円もの高額だったわけです。何かの間違いではないかと返金を請求しましたが、返金はしてもらえませんでした。 また、専用のバスルームかある部屋を予約したのですが、専用ではあるものの廊下の向かいにあり、使用の度に暗証番号を入力してロックを解除しなければならず、とても不便でした。 」

「Very nice property and the staff were extremely pleasant. It was just what we needed for the weekend. Plenty of room and allowed for family to come for dinner. Full kitchen with everything you needed including a dishwasher. Two full baths was nice to have as well. Great place.」

「Had to wait 45 minutes with my daughter to check in. Couldn’t get into the building. There was no one at the desk. This is an apartment building not a hotel and they are not equipped to provide the basic minimum communication that even a motel requires.」