2/10 (非常に不満)
Carl
2025 年 8 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When my husband and I arrived my husband did the check in and it went fine. I noticed the furniture was stained and shrugged it off.
We got in our room and it all went down hill. My expectations were low for the price of this hotel. But immediately my husband (who owns and manages rental properties) says “it smells like pest spray in here, don’t put anything down.”
Then he pointed out liquid residue on many surfaces and we found a roach in the toilet.
So we went back downstairs. The front desk was reasonable until the moment my husband took our stuff back to the car. Then he was rude and pushy to me and so dismissive. And now they won’t respond to Expedia so that I can have my night refunded.
He tried to play dumb about having roaches but the strong smell and humidity made it clear it had been sprayed that day.
We went and stayed at the Hyatt. This place was too disgusting.
Carl
2025 年 8 月に 1 泊滞在