East Ilsley

Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it. The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can occasionally arise, but this was far beyond what is reasonable. The condition of the room made our stay genuinely unpleasant, and we would not stay here again.

1. Room was slightly bigger than typical room size in London. 2. Breakfast was okay - not excellent. 3. Easy walk to many places. Well connected location. 4. Room was comfortable but noticed some wear and tear. 5. Staff was helpful and cheerful. 6. Overall, not a bad place to stay at all.