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"The room service food was great as was the time to get it. The room and hallways looking tired. The room was clean and did not use the cleaning service everyday. The lobby was very nice. Hopefully with the new owners they will upgrade their rooms. The area is wonderful for getting around and very walkable."

"This is my second time staying at The Empress and I just can’t say enough about how great of an experience it was. The property is gorgeous and the staff in Fairmont Gold area were exceptional. Can’t wait to go again. "

"Room was nice and clean. Staffs are friendly. I wish they would have a coffee in the lobby though."

"The room was very clean. We upgraded our breakfast which was delicious. We parked our car in the hotel & walked everywhere. Great view of the marina although there was construction in front of the hotel. Not wheelchair friendly if you are on first floor. You have to carry your bags up 2 flights of stairs. Nevertheless a great place to stay."

"Staff were very friendly, helpful and accommodating. Tranquil lobby to hang out in with a lovely cafe attached. Huge lap pool and hot tub. Rooms were clean, spacious and well equipped with kitchen gear. We would definitely return!"

"Check in was a breeze and the front desk staff were friendly and kind. The room was clean, bed was soft and the ac unit hid any outdoor noise from highway traffic. "

"Friendly staff"

"The staff were always engaged and helpful during our four night stay. Our room was compact but modern and provided all the amenities we needed. Our bed was comfortable. For us this hotel was perfectly situated five minutes walk from Victoria Inner Harbour and therefore within easy walking distance of myriad restaurants and stores, as well as the walking paths around the Harbour and parliament buildings. We also used the handy hotel’s surface parking lot a minute’s walk from the front door for the $15 per day fee."

"Great location with good vibe at night but honestly overpriced for the size of the room. "