Dorset Vacations from ￥254,351

We come up to the Berkshires every year for Tanglewood and always stay here. The rooms are always clean and the staff friendly and helpful. The rooms have either a full kitchen or kitchenette so at the very least you can have coffee when you wake-up. The fact that Vacation Village is on Brodie Mountain it's quiet and restful.

The hotel itself was nice and in a decent location downtown. The breakfast was good. The rooms were average but clean. The staff, however were not the friendliest. Upon check in I was not informed that it was valet parking and I don't recall seeing that online (maybe I missed it). I parked my own car. I had to come and go from the hotel for my son's activity and each time I parked my own car. The valet actually cussed me out and was very rude when I tried asking him a couple questions. I went to the front desk to complain and they were also rude and not helpful.

Horrible experience. Rude, unhelpful staff. We prepaid a king room. Check in was 3pm, however, we messaged the hotel and requested an early check in since we had to attend a wedding 30 minutes away that began at 3. We were told to call that morning, which we did from the road, told yes, all was fine. When we arrived a little after 2pm we were told no room yet. After some back and forth we were told they'll put us in a double room. I said well then when we return around midnight they'll give us the reserved king room, to which they said no. The manager came, we went back and forth some more, she constantly reiterated that check in was 3pm, to which I responded well it's after 2pm now, you mean to tell me that you have no clean rooms? She finally gave us a king room (?) We changed quick and got to the wedding just in time. We were so disgusted by our experience that we came back to the hotel, packed up and drove home 4 hours in the middle of the night. $200 bucks down the drain and we didn't even care. Never again. Don't recommend staying there.