ロビー

ザ ウェスティン サウスフィールド デトロイトの口コミ

4 out of 5

口コミ

8.2

とても良い

評価 10 - 1010 件の口コミ中 525 件が非常に良い" "
評価 8 - 1010 件の口コミ中 232 件が良い" "
評価 6 - 1010 件の口コミ中 87 件が普通" "
評価 4 - 1010 件の口コミ中 63 件が不満" "
評価 2 - 1010 件の口コミ中 103 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Southfield Westin was a wonderful property to stay at. Convenient to the Detroit airport and also to the Henry Ford Museum. A beautiful hotel with great staff
2024 年 5 月に 2 泊滞在
GM からの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Gregory, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you will consider us as your preferred choice for any future plans, and we look forward to serving you again soon. Best, Lance Misner, GM

10/10 (非常に良い)

Talmadge

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked this stay, and I wouldn’t take it back for the life of me. From the staff to the rooms. Everything was amazing. The ambiance in the lobby alone, made me feel very welcomed.
2024 年 5 月に 3 泊滞在
GM からの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Talmadge, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and sharing this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Lance Misner, GM

8/10 (良い)

Karina

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the parking in the back of the hotel and the facility had a direct connection to the second floor of the hotel. I found it very convenient.
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Karina, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lance Misner, GM

10/10 (非常に良い)

dwight

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Valet parking was excellent. Michael and Vick were awesome. Keep those guys around.
2024 年 5 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear dwight, Thank you for taking the time to write. I'm happy that our service and convenient valet made for an enjoyable stay. A return visit is the best compliment! Best, Lance Misner, GM

10/10 (非常に良い)

Christina、New Albany

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay over the weekend was everything you would expect from a Westin. Check in was smooth and quick, and staff were extremely genuine and cordial. Valet attendants were readily available. The room was clean, the bathroom sink has plenty of space to lay your things (ladies!) and water pressure was excellent. We did not dine there but the coffee shop in the morning was sufficient. My only frustration was I went down to the bar for a soda close to midnight and was told the bar was closed, while there were plenty of guests still drinking. I was also charged $4 for it while I’m so used to soda being free. I was getting money out just to tip the bartender but ended up paying for the soda and tipping them zero. I felt rushed and unwelcome after a long night of walking around downtown.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Christina, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you enjoyed our cleanliness, accommodations, and friendly service while in town. I appreciate your comments regarding your experience at our bar, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon for a flawless stay. Best, Lance Misner, GM

2/10 (非常に不満)

Zenovia

気になった点 : 清潔度、スタッフとサービス
Bed sheets had a big old blood spot on them.
2024 年 5 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Zenovia, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Lance Misner, GM

10/10 (非常に良い)

Daniel

良かった点 : 清潔度
Breakfast buffet was a huge selection and the staff were amazing
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Daniel, Thank you for sharing your experience with fellow travelers and reflecting on your stay with us. We're delighted to hear that our abundant breakfast buffet and amazing staff were the highlights of your visit. It's wonderful to know that we were able to provide you with a satisfying stay. We look forward to welcoming you back in the future. Best, Lance Misner, GM

10/10 (非常に良い)

Denise

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very professional staff and felt welcomed by everyone, including the maids!
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Denise, The entire staff loves being a great representation of the Westin brand. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay. Best, Lance Misner, GM

10/10 (非常に良い)

Kendall Antonial

Good
2024 年 5 月に 3 泊滞在
GM からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Kendall Antonial, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 (非常に良い)

LeVar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Restaurant staff was amazing and amazing food! I wish all hotels were up to this quality!
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear LeVar, We are happy to hear from you and value your kind review. It is lovely to hear that our food and cheerful service all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lance Misner, GM

6/10 (普通)

Rosemarie

家族旅行
良かった点 : 清潔度
Na
2024 年 5 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Rosemarie, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Lance Misner, GM

10/10 (非常に良い)

Keisha Lakia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place was nice and clean and the staff was nice
2024 年 5 月に 1 泊滞在
GM からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Keisha Lakia, We strive to provide clean and comfortable accommodations along with friendly and efficient service. It's wonderful to know that we were able to meet your expectations. Your feedback is invaluable to us and we appreciate your kind words. Thank you for choosing to stay at our hotel and we look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 (非常に良い)

Ali、ALEXANDRIA

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2024 年 5 月に 1 泊滞在
GM からの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Ali, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

6/10 (普通)

Kevin、San Diego

家族旅行
気になった点 : 施設のコンディションと設備
The sofa beds were terrible quality, no padding, no comforter provided. Requested spare and was only sent sheets twice. Hallways were freezing. Damage in the garage on pillars with exposed rebar.
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Kevin, We apologize for the fact that our sofa beds did not meet your expectations, as well as for the temperature in the hallway. Furthermore, we are sorry for not being able to provide you with the requested comforter. Guest satisfaction is our top priority, and we regret that we were unable to provide you with a more positive experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your review with us. Sincerely, Lance Misner, GM

8/10 (良い)

Channe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I will be back! Slept so well
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Channe, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Lance Misner, GM

10/10 (非常に良い)

Mohammad R、Cordovatn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mohammad R, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Lance Misner, GM

10/10 (非常に良い)

Reem

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a beautiful property from the outside and inside of my favourite part is the lobby with the high ceilings and a beautiful water fountain food is great and the service is great
2024 年 4 月に 1 泊滞在
GM からの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Reem, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Lance Misner, GM

10/10 (非常に良い)

Jermina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything thing was great. Room was nice and clean. My only complaint was I did noy get my breakfast ticket upon checking in and I lost out on my money. But Sam in the restaurant was a great host the 2nd morning of our stay. He is very friendly and welcoming. Thanks again Sam
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Jermina, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Best, Lance Misner, GM

10/10 (非常に良い)

Marjani

Great night
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Marjani, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Lance Misner, GM

10/10 (非常に良い)

Darius

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Darius, We are thrilled to receive your feedback! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved it clean stay
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Michelle, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Lance Misner, GM

10/10 (非常に良い)

Italy Chanel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved this place
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Italy Chanel, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Westin. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Lance Misner, GM

4/10 (不満)

Nasir

良かった点 : スタッフとサービス
気になった点 : 清潔度
-Carpet had stains all around the room. -You can hear the highway noise in the early morning. -No free WiFi
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Nasir, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Nick Baker, GM

8/10 (良い)

Matthew lee

良かった点 : 清潔度
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Matthew lee, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 (非常に良い)

LUIS、CLOVIS

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very responsive to our needs and the room was very clean.
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear LUIS, Thank you for taking the time to share your feedback. We are thrilled to hear that you had an enjoyable stay with us. Your kind comments regarding our responsive staff and exceptionally clean room are greatly appreciated. We look forward to welcoming you back in the future. Best, Lance Misner, GM

10/10 (非常に良い)

Shardae

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Jurea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well kept building.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Jurea, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 (非常に良い)

Mohamad

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay and very clean.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Mohamad, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Lance Misner, GM

10/10 (非常に良い)

Seymour

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2024 年 4 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Seymour, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Lance Misner, GM

10/10 (非常に良い)

Yao

Comfy bed
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Yao, We are so glad that you had a comfortable stay. It was our pleasure hosting you and we hope to see you again. Best, Lance Misner, GM

8/10 (良い)

james、Douglasville

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall the site is safe to stay at, I would recommend it
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear james, Thank you for your kind recommendation and we hope to host you again. We appreciate your patronage. Best, Lance Misner, GM

10/10 (非常に良い)

stella

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear stella, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Lance Misner, GM

10/10 (非常に良い)

Walter

2024 年 3 月に 2 泊滞在
GM からの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Walter, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Lance Misner, GM

10/10 (非常に良い)

Ryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Parking ramp makes things very easy
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Ryan, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 (非常に良い)

Cynthia louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

8/10 (良い)

Samaria

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Samaria, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Nick Baker, GM

10/10 (非常に良い)

Ashley、Miramar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was clean and smelled amazing when you walked in. Staff was very helpful and the floor we were on was very quiet
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Ashley, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Lance Misner, GM

10/10 (非常に良い)

Tionna

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

4/10 (不満)

Lorraine

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Staff was nice. Hotel needs renovations it’s past outdated and the hallways and room have an odor.
2024 年 3 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Lorraine, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. I apologize that an odor was detected and that hotel did not meet your expectations. We appreciate your feedback and will share it with our management team. We hope to host you again for a WOW experience. Sincerely, Lance Misner, GM

8/10 (良い)

Melanise

良かった点 : スタッフとサービス、施設のコンディションと設備
Suite was not the cleanest but it was ok. I wish the hotel have done better with cleaning for the price of the suite
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Melanise, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for any lapses in cleanliness. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. For this reason, we hope to see you again for a flawless stay. Sincerely, Lance Misner, GM

10/10 (非常に良い)

Damon

It was cool especially the indoor pool was a plus
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Damon, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Lance Misner, GM

8/10 (良い)

Wsaim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
In general not to bad the only thing we don’t like they give us rooms next to indoor swimming pool too noisy
2024 年 3 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Wsaim, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that your room location experienced noise pollution from the pool. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Lance Misner, GM

8/10 (良い)

Deshawn、Detroit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Deshawn, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lance Misner, GM

8/10 (良い)

Guadalupe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Bed was super comfy. Room was clean. Service from representatives was excellent!
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Guadalupe, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Lance Misner, GM

8/10 (良い)

Christina、Detroit

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
You have to pay for parking and you have to pay for Internet
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Christina, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Lance Misner, GM

10/10 (非常に良い)

Geoffrey

家族旅行
良かった点 : 設備とサービス
Staff was very pleasant, and I really appreciated you all having your fitness room open 24hrs!! I’m definitely going to stay here again when I come to Detroit.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Geoffrey, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Lance Misner, GM

8/10 (良い)

Lawrence、Grand Rapids

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was in a very convenient location. Overall, the hotel was in great condition. Hot tub wasn't very hot.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Lawrence, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Lance Misner GM

2/10 (非常に不満)

Darnell

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Darnell, Our mission is to exceed our guests’ expectations, so I apologize that you did not enjoy your time with us. Thank you for your review and we hope to have the opportunity to provide a more pleasurable experience on a return trip to our area. Sincerely, Lance Misner, GM

10/10 (非常に良い)

Darius

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I enjoy it been here 2x this week.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Darius, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Lance Misner GM