We had arranged a late check in and were told it was 24hr check in but open arrival the reception staff was very judgemental of the time we were checking in. We had transport problems coming from download festival and arrived later than we had hoped and we were in mucky wellies which we took off as we entered as cleaning was being done which I can understand staff being frustrated but overall we just felt very unwelcome. Receptionist also avoided handing me the receipt directly and when we asked for a late check out he said he was "feeling generous" so he'd take £10 off the hotel room. They only had accessibility rooms left which didn't have a bath but overall it was a fine presentable room with what you'd need. We had issues with our key card not working in the lift and room and we were advised it was due to us arranging a late check out.