4/10 (不満)
Luther
カップルで旅行
2025 年 8 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I reserved a specific room (Suite with extra floor space) which was detailed out with pictures. It was the most expensive room, but perfect for my purpose - a separate area for sitting with 4 people. Room cleaning from night before was way behind, still cleaning rooms at 4:00, which is when we checked in. We were told they upgrade us to presidential room, which is not a room on their website. They promised it was better than what I specifically reserved, and that "we didn't need the one I reserved because it is for people staying multiple nights". Our room was an accessible room, without the separate sitting area for 4, instead a long wide hallway with couch and chairs against the exterior wall. 1/2 of the seating was in the bedroom. Bottom line, they lied at check-in, and made a shift to accommodate their goals, instead of what I specifically reserved and paid for. My feeling is this hotel has guaranteed business most nights, is overwhelmed when busy, cleaning staff is too small or not efficient, and management is questionable for the amount of customers and money coming through the door. Of course when I make a reservation for the most expensive room with a specific layout, don't change my Room and lie about the "upgrade".
Luther
2025 年 8 月に 1 泊滞在
