Dededo Vacations from ￥91,216

Clean and affordable

Beautiful ocean front balcony room. Just outdated. The water pressure keeps on changing and you hear a noise when changing water temperature. The balcony and outside building needs pressure wash.

Having stayed in most Guam properties, this has been my best stay overall. Strong product. Good service foundation. A few specific areas need attention. • Housekeeping. My room was rarely cleaned before 4:30 pm. This limits daytime rest and use of the room. Set an earlier service window or offer a guaranteed cleaning time. • Lobby lounge. Expand the menu. Many guests do not want buffet dining for every breakfast, lunch, and dinner. Add light, healthy, and à-la-carte options. • Pool bar service. Staff need to greet guests, smile, and engage. A simple “hello” and “enjoy your day” improves perceived service quality. • Check-out experience. No thank you, no “did you enjoy your stay,” no farewell. Train front desk staff to close the stay with warmth and acknowledgment. This is a missed brand moment. • Pool condition. Multiple tiles are loose. This is a safety and quality issue. Inspect and repair promptly. • Beach access. The beach was closed to guests. This removes a core resort benefit. Clarify the reason or reopen access. You have a strong property. Fixing these points will lift the guest experience materially and protect the brand.

The hotel was clean and organized but the furniture and appliances were a bit dated. Overall my family enjoyed the stay. One thing for sure is the staff were very friendly and easy to work with when asking questions or needing assistance.

Room was clean. Check in & check out went smoothly