2/10 (非常に不満)
Evelyn B.、Southwest Ranches
2025 年 10 月 16 日
気になった点 : 清潔度
Our stay at your unit and was far from stress free..We requested an early check in and never received the entry code so we could arrive early. As a result we had to check in at 4pm.- found 2 roaches on the freezer upon arriving- after a long day of travels, we had only 2 towels when the unit should have been prepared with 4 from the beginning (had to wait for the towels to arrive)- after towels arrived, we had NO HOT WATER. Despite our messages and phone calls, we received no answer. The maintenance team arrived THE NEXT DAY. Leaving us with no other choice than to take cold showers that night and that morning. That to me is unacceptable. Maintenance came the next morning 10am,to fix it and they completed that at about noon. So needleless to say, it took forever. When asked to at least credit us back for one night...no response... crickets.... DO NOT STAY HERE.
Evelyn B.
2025 年 10 月に 2 泊滞在