8/10 Good
walumweya
Traveled with group
Jun 8, 2024
Liked: Cleanliness, staff & service, amenities
Stayed to attend a wedding ,loved breakfast, though the sausages changes, dining area had good music it was vibes . There was mix up with the bedroom reservations at first was shown a double room instead of the suite i booked however this was rectified.
loved the suite room 14 as it had privacy and good space .
Just didn't like how the toilet flushes it’s awkward and main door doesn't shut properly have to double check as few occasion room left open thinking was shut, probably needs oil or something . luckily it was the only room on the top floor and very private but can be a security problem , forgot to mention on checkout.
I Booked a standard family room for my friends however was shown a double room room 11 which was misleading this may be an Expedia issue either way staff offered to put in a sofa bed as i had the receipts.
Overall staff was very exceptional my friends and i were stranded at New cumnock due to lack of cabs that the hotel was willing to get bar staff to pick us up which was above and beyond very greatful thank so much as just shows they are kind hearted.
Wish it was nearer as I would come back to New Cumnock it was a vibe 😎
walumweya
Stayed 2 nights in Jun 2024