Hotel Spa Santa Ana

Property class: 3

Choose dates to view prices

At Hotel Spa Santa Ana, you can look forward to an arcade/game room, laundry facilities, and a business center. For some rest and relaxation, visit the steam room. In addition to a restaurant, guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
The current price is ￥10,794
￥10,794 total
Nov 12 - Nov 13

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Queen Room

A neatly made bed with white linens and a stack of folded towels. There is a small wooden nightstand with a bottle and glasses on it, and a wall-mounted light fixture above the nightstand.

Queen Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

A person sitting on a bed in a room with wooden paneling and a wall-mounted light fixture.

Superior Double Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Triple Room

A hotel room with two beds, a nightstand, and a vase with flowers.

Triple Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

A hotel room with a neatly made bed, a white rose on the pillow, and a nightstand with a vase of flowers.

Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds

View all photos for Suite

A compact room with a bed, a small dining table with chairs, a kitchenette, and a red accent wall.

Suite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Located in Cuenca, Hotel Spa Santa Ana is in the city center. Sombrero Museum and Museum of the Aboriginal Cultures are cultural highlights, and some of the area's landmarks include New Cathedral of Cuenca and Casa de los Arcos Art Museum. Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden are also worth visiting. Visit our Cuenca travel guide
Map
Azuay, Cuenca, Pdte. Córdova

What's nearby

  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    2 min walk - 0.2 km
  • A cathedral with blue domes and a cityscape in the background.
    New Cathedral of Cuenca
    3 min walk - 0.3 km
  • A cobblestone street leading to a town square with a view of distant hills.
    Río Tomebamba & Calle Larga
    7 min walk - 0.6 km
  • Church of Santo Domingo
    5 min walk - 0.5 km
  • Alejandro Serrano Aguilar Stadium
    12 min walk - 1.0 km

Getting around

  • 14n - Antonio Borrero Station
    6 min walk
  • Gaspar Sangurima Tram Station
    12 min walk
  • Cuenca (CUE-Mariscal Lamar)
    12 min drive

Restaurants

  • Chocolateria Dos Chorreras
    4 min walk
  • Raymipampa
    3 min walk
  • Mansion Matilde
    3 min walk
  • Terra Rooftop, 360
    3 min walk
  • Café Del Parque
    3 min walk

About this property

Hotel Spa Santa Ana

  • Hotel located in Downtown Cuenca
  • Take advantage of an arcade/game room, laundry facilities, and a business center at Hotel Spa Santa Ana. For some rest and relaxation, visit the steam room. Free in-room WiFi and a restaurant are available to all guests.
  • Other perks include:
    • An indoor pool
    • Buffet breakfast (surcharge), a front-desk safe, and concierge services
    • 80 meeting rooms, a billiards/pool table, and an elevator
    • Smoke-free premises, luggage storage, and a 24-hour front desk
  • Room features
  • All guestrooms at Hotel Spa Santa Ana offer comforts such as free WiFi and sound-insulated walls.
  • More conveniences in all rooms include:
    • Bathrooms with rainfall showers and shampoo
    • 32-inch LED TVs with satellite channels
    • Wardrobes/closets, daily housekeeping, and phones

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9.0 out of 10, Wonderful, 240 reviews
The price is ￥14,221
￥15,643 total
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Frequently asked questions

Does Hotel Spa Santa Ana have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hotel Spa Santa Ana?

As of Nov 11, 2026, prices found for a 1-night stay for 2 adults at Hotel Spa Santa Ana on Nov 12, 2026 start from ￥10,794, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Spa Santa Ana pet-friendly?

Yes, Hotel Spa Santa Ana allows cats and dogs (limit 1 total). There's a deposit of USD 50 per stay and a fee of USD 20 per pet, per day. A cleaning fee of USD 10 also applies. Service animals are exempt from fees.

What time is check-in at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Spa Santa Ana?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Spa Santa Ana located?

Located in Downtown Cuenca, this hotel is steps from Calderon Park, Convent of the Assumption, and Cúpulas Lookout. New Cathedral of Cuenca and Museum of the Canari Identity are also within 5 minutes. Gaspar Sangurima Tram Station is 12 minutes by foot and Unidad Nacional Tram Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Spa Santa Ana Reviews

6.8

7.2

Cleanliness

6.4

Amenities

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 9 out of 29 reviews
Rating 8 - Good. 4 out of 29 reviews
Rating 6 - Okay. 7 out of 29 reviews
Rating 4 - Poor. 5 out of 29 reviews
Rating 2 - Terrible. 4 out of 29 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa, jacuzzi and pool not included in the prize for the room
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023
Verified review

4/10 Poor

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi familia que lo encantada y yo por supuesto
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Disliked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquilo
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Stayed 13 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024