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「The check-in was confusing, but the front desk concierge was helpful and gave me a some great pointers! They have a pool but you have to pay extra to swim and only a maximum of 2 guests. Stupid! The apartment was a lot smaller than the pictures showed. Old but fairly clean.」

「We loved it! The apartment looked just like the pictures. It was close to everything we needed- 10 minute walk to Pentagon, 10 minute walk to metro train. The only down fall was we didn't know about paying for parking - we found out the day we left though so were able to get it taken care of before we arrived. We parked the car and never moved it until the day we left. Everyone was very helpful and we were contacted several times by wehost to make sure we had all we needed. When we had questions...

「Enhanced communication, particularly through a single email containing explicit instructions and visual aids such as a detailed PDF document, would be beneficial for new clients」

「Very clean and well stocked. Loved that I had a washer/dryer since I was there because my flight was cancelled and I was out of clean clothes.」

「Be aware this is very old apartment with crappy furniture and dirty very dirty walls. Door was completely messed up, you can tell previous guests had trouble opening the door, I contacted the host about it but they did nothing about it.」

「The apartment was nice: huge compared to a hotel room with comparable price. The WeHost platform is the reason for 2 stars. You have to scan the ID, front and back, of every member of the party and upload them. Seems excessively burdensome, but doable. The problem is when we tried to pay for optional parking (as advertised). The email from WeHost said to talk to the “Front Desk”, who said they have nothing to do with WeHost. We called WeHost and spoke in circles for a long time with someone with...