Crestline Vacations from ￥237,034

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

This place is well kept but it’s so so so loud bc of street traffic and it being at a bus stop — the buses talk at each stop for blind riders. There is no in room AC — there are no vents and they simply give you a fan. And you need to keep the windows open. What a total rip off. False advertising about it having AC — which is why I booked it. $600 a night for an old, tiny (but clean) room with no AC and a bathroom the size of a powder room. Thankfully my husband and I are thin or else we would not have fit into the shower!

Everything was neat and clean. Staff is very helpful. Great service

Great hotel stayed a few times