Four day stay was cancelled on arrival by hotel due to it being used for Government Quarantine Service, we were only allowed a new night stay and had to make our own alternative arrangements. Management were apologetic but didn’t resolve issue of us having no accommodation for 3 nights and no notice. Do not use this hotel
Still awaiting refund 😡
Angela
2021 年 6 月に 2 泊滞在
2/10
Our stay was cancelled by the hotel as it's now a 'quarantine' hotel for Gatwick Airport.
We were given the name of another hotel nearby and stayed at the Crowne Plaza in East Grinstead. We had to pay again.
Can our money be refunded please?
Carol
2021 年 6 月に 1 泊滞在
8/10
Jack
2021 年 6 月に 1 泊滞在
4/10
I stayed at this hotel before a Gatwick flight several years ago, and was looking forward to returning to the hotel.
The exterior of the hotel was undergoing some renovation when we arrived by taxi and with the months of lockdown, we were prepared for things to be less than perfect.
The receptionist was friendly on arrival, but the foyer looked shabby.
Our room wasn’t very clean, though the beds were clean and comfortable and the bathroom was clean but very tired.
The carpet in our room was covered in fluff and didn’t look like it had been vacuumed recently. The curtains were hanging off the rail and we cleaned the table surfaces ourselves. They were grimy.
We were offered a very limited evening menu. The food was acceptable.
We had breakfast before leaving and had to prebook exactly what we wanted to eat. This was also satisfactory.
After checking out with the very pleasant reception staff, we had to use the toilet facilities near the foyer. These were quite grimy, as were the doors we had to pass through to get to them. The whole place looked like it needed a good clean followed by some serious renovation. Surprising in this time of extra cleaning for COVID reasons.
I would not wish to stay there again.
宿泊されたお客様
2021 年 6 月に 1 泊滞在
10/10
very good
宿泊されたお客様
2021 年 6 月に 4 泊滞在
8/10
Paul
2021 年 6 月に 1 泊滞在
4/10
Lift was dirty and hadn't been cleaned in 12hours, finger prints on and around the buttons (in the middle of covid pandemic). stopped serving food at exactly 9pm-would'nt accept my food order which was placed at 9pm.
robert
2021 年 6 月に 1 泊滞在
6/10
Set in very nice grounds and spacious. Room about to be refurbished which it really needs. We had a Club room on floor 3, about to have work done. Should have had an ordinary room on floor 2 which has had al refurbishment completed.
宿泊されたお客様
2021 年 5 月に 3 泊滞在
10/10
lovey new rooms, welcoming staff
宿泊されたお客様
2021 年 5 月に 1 泊滞在
10/10
lovely stay,staff very friendly and helpfull,great breakfast.
david
2021 年 5 月に 1 泊滞在
10/10
R
2021 年 5 月に 1 泊滞在
6/10
Gary
2021 年 5 月に 3 泊滞在
10/10
Arthur Mark
2021 年 5 月に 5 泊滞在
4/10
The hotel is a little tired and in need of an update throughout.
Staff were being trained at the reception when we arrived, so check in took maybe 10 minutes.
The key card for the room never worked throughout our stay.
Comfortable but shabby.
However, cheap and good value really.
Richard
2021 年 5 月に 2 泊滞在
8/10
Wayne
2021 年 5 月に 1 泊滞在
8/10
Andrew
2021 年 5 月に 1 泊滞在
10/10
Catherine Hunter
2021 年 5 月に 1 泊滞在
10/10
Ian
2021 年 4 月に 1 泊滞在
8/10
Gersrd
2021 年 4 月に 1 泊滞在
8/10
Phil
2020 年 9 月に 2 泊滞在
2/10
Joy
2020 年 9 月に 1 泊滞在
8/10
Nice and clean hotel, polite staff and friendly service