4/10 Poor
Kathleen J
Traveled with family
Mar 31, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NOT recommend this hotel. They cater to cruise ship people and not the people who are staying at resort. Once cruise ships leave, everything is closed in this area and no place to eat or seek entertainment unless you go downtown. Reception staff was not helpful, we complained about our beds having holes in the middle, only after multiple complaints one bed was fixed. They charged us an extra tax fee per night that went into play in 12/23. We booked our hotel pkg in 10/23 prior to this extra fee. We were told we should have been given option to decline this fee and we were not given this choice and they refused to refund our money. We were not all inclusive so we paid everytime we ate or drank at the hotel. During check out they wanted to charge us again for what we had the first day when we were at pool because pool wait staff did not mark it as paid. We had to argue with them and have other wait staff confirm we paid each time we consumed something. Reception staff was not friendly or accommodating.
Food was good at El Cid, the activities director was fun and engaged with guests staying at hotel. But I would not recommend this hotel
Kathleen J
Stayed 7 nights in Mar 2024
